Branch Operations Coordinator Anacortes WA

Wells Fargo & Company•Anacortes, WA

2d•$23 - $30•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, and connecting customers with bankers. It performs operational and customer-support tasks while following established policies and minimizing risk, and supports the Branch Manager with operational tasks and scheduling. The coordinator helps resolve daily teller-line and customer or employee concerns, escalating issues when appropriate. The role requires providing excellent service, identifying information and services that meet customers’ financial needs, and motivating a diverse team to achieve its potential and established business objectives. The position is located at 1018 8th St, Anacortes, WA 98221. The schedule may include most Saturdays, and the position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Cash handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their full potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions.
Share digital solutions with customers and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the Branch Manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve concerns or complaints, escalating them when appropriate.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.