Branch Operations Coordinator Centerville

Wells Fargo•Centerville, TX

9d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience and branch operations by processing teller transactions, sharing digital banking solutions, connecting customers with bankers, and completing operational tasks in accordance with established policies. The coordinator supports the branch manager with operational tasks and scheduling, helps resolve teller-line issues under regional banking management, and assists customers and employees with concerns or complaints. The position also involves identifying services that meet customers’ financial needs and motivating a diverse team to achieve its potential and business objectives. Employees are expected to follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions. The schedule may include most Saturdays. This position is not eligible for Visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Strong organization skills, independence, and ability to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to reach their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions while supporting the customer experience, sharing digital solutions, and making appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks efficiently using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions.