Branch Operations Coordinator Glenwood

Wells Fargo Bank•Boise, ID

3d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital solutions, making appropriate introductions to bankers, and identifying services that meet customers’ financial needs. It completes operational activities in accordance with bank procedures and policies while minimizing risk, and supports the branch manager with operational tasks and scheduling. The coordinator helps resolve daily teller-line issues and customer or employee concerns, escalating matters when appropriate. The position also involves motivating a diverse team to reach its potential and meet established business objectives. The schedule may include most Saturdays. The position is located at 6788 Glenwood St, Boise, ID 83714, and is not eligible for Visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Process and approve teller transactions accurately, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve concerns or complaints, escalating issues when appropriate.
Provide excellent customer service, build relationships, and complete requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and established business objectives.
Follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions.