Branch Operations Coordinator Merritt Island

Wells Fargo Bank•Merritt Island, FL

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network in the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, and introducing customers to bankers when appropriate. It performs operational work in accordance with established procedures and policies, while minimizing risk and supporting the branch manager with operational tasks and scheduling. The coordinator also helps resolve daily teller-line issues and supports customers and employees with concerns or complaints, escalating matters when needed. The role involves delivering customer service, identifying services that meet customers’ financial needs, and motivating a diverse team to achieve business objectives. The position is located at 100 S Sykes Creek Pkwy, Merritt Island, FL 32952, and may require working most Saturdays. It is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.
Not eligible for Visa sponsorship.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their full potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks under established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its full potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.