Branch Operations Coordinator Merritt Island

Wells Fargo•Merritt Island, FL

3d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience and branch operations by processing and approving teller transactions, connecting customers with digital banking options and bankers, and carrying out routine to moderately complex operational and customer-support work. The coordinator supports the branch manager with operational tasks and scheduling, resolves teller-line issues under regional banking management, and helps customers and employees resolve or escalate concerns. The position also involves identifying services that meet customers’ financial needs and motivating a diverse team to meet business objectives. The role follows established policies and procedures and includes responsibilities for risk management, compliance, monitoring, escalation, and sound risk decisions. The work location is 100 S Sykes Creek Pkwy, Merritt Island, Florida.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions to support the customer experience.
Share digital solutions with customers and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; monitor, identify, escalate, and remediate issues as appropriate.