Branch Operations Coordinator Southlake and MB

Wells Fargo•Southlake, TX

3d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions accurately, sharing digital banking solutions, and connecting customers with bankers. It completes operational activities in accordance with established policies, helps minimize risk, and provides routine to moderately complex transactional, operational, and customer support. The coordinator supports the Branch Manager with operational tasks and scheduling, helps resolve teller-line issues under regional banking management, and assists customers and employees with concerns or complaints. The position requires providing attentive service, identifying information and services that may meet customers’ financial needs, and motivating a diverse team to meet business objectives. Employees are accountable for following applicable risk and compliance requirements and escalating issues appropriately. The position is based at 222 W Southlake Blvd, Southlake, Texas. The schedule may include most Saturdays.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.
Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to prioritize and work independently in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Ability to motivate others to achieve their potential and meet established business objectives.

Nice To Haves

Ability to educate customers about technology and communicate the value of mobile banking options.
Cash-handling experience.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks efficiently using knowledge of bank procedures, products, and organizational partners.
Support the Branch Manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that may meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions.