Branch Operations Coordinator Ghent Branch

Wells Fargo Bank•Norfolk, VA

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, and connecting customers with bankers. It also performs operational activities in accordance with established policies while minimizing risk, and completes routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners. The coordinator supports the Branch Manager with operational tasks and scheduling, helps resolve daily teller-line issues under regional banking management, and assists customers and employees with concerns or complaints. The role receives management guidance and exercises judgment within defined policies and procedures. It also provides customer service, identifies information and services that can address customers’ financial needs, and motivates a diverse team to meet business objectives and reach its potential. The position is based at 2000 Colonial Ave., Norfolk, VA 23517. The schedule may include most Saturdays. The posted base pay range is $21.00–$27.00; employees may also be eligible for incentive opportunities. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to reach their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
Support the Branch Manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.