Branch Operations Coordinator Delray Beach

Wells Fargo Bank•Delray Beach, FL

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. It also supports branch operations, risk management, customer service, and team performance under established policies and procedures. The coordinator completes routine to moderately complex transactional, operational, and customer-support tasks; assists the Branch Manager with operational tasks and scheduling; and resolves or escalates teller-line, customer, and employee concerns. The position involves exercising judgment within defined policies, identifying services that meet customers’ financial needs, and helping a diverse team meet business objectives. The schedule may include most Saturdays. The position is based at 7385 W Atlantic Ave, Delray Beach, Florida 33446, and is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Ability to stay organized, work independently, and prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks under established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the Branch Manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve concerns or complaints, escalating issues when appropriate.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.