Branch Operations Coordinator Plumsteadville

Wells Fargo•Plumsteadville, PA

3d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network in the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, and connecting customers with bankers. It completes operational activities in accordance with established policies, supports the branch manager with operational tasks and scheduling, and helps resolve issues and concerns related to daily teller-line operations. The coordinator provides customer service, identifies services that may meet customers’ financial needs, and helps motivate a diverse team to meet business objectives. The position is located at 5810 Easton Rd, Plumsteadville, PA 18949. The role may require a schedule that includes most Saturdays and is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.
Ability to represent one’s own experiences directly during the recruiting and hiring process.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Strong organization and ability to work independently and prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.