Branch Operations Coordinator Rivertowne Commons
About The Position
Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network in the Consumer Banking and Lending division. The role supports branch operations and customer experience by processing teller transactions, helping customers use digital banking solutions, and connecting them with bankers. It also supports the branch manager with operational tasks and scheduling, helps resolve teller-line issues and customer or employee concerns, and motivates a diverse team to meet business objectives. Employees are expected to follow established policies, manage risks, and fulfill applicable risk and compliance obligations.
Requirements
- At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Ability to work a schedule that may include most Saturdays.
- This position is not eligible for Visa sponsorship.
Nice To Haves
- Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
- Ability to educate and connect customers to technology and explain the value of mobile banking options.
- Ability to interact with customers and employees with integrity and professionalism.
- Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
- Cash-handling experience.
- Well-organized, independent, and able to prioritize in a fast-paced environment.
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
- Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
- Ability to motivate others to achieve their potential and meet established business objectives.
Responsibilities
- Accurately process and approve teller transactions.
- Share digital solutions and make appropriate introductions to bankers.
- Complete operational activities while minimizing risks under established policies.
- Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
- Support the branch manager with operational tasks and scheduling.
- Resolve daily teller-line operational issues under the direction of regional banking management.
- Help customers and employees resolve or escalate concerns and complaints.
- Provide service by demonstrating care, building relationships, and completing requested transactions.
- Identify information and services that meet customers' financial needs.
- Motivate a diverse team to achieve its potential and meet established business objectives.
- Follow applicable risk programs, policies, and procedures; fulfill risk and compliance obligations; and escalate and remediate issues appropriately.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Incentive opportunities may be available
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
