Branch Operations Coordinator New Prague MN

Wells Fargo Bank•New Prague, MN

3d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience and branch operations by processing teller transactions, helping customers use digital banking solutions, connecting customers with bankers, and completing operational tasks in line with bank procedures and risk controls. The coordinator also supports the branch manager with operational tasks and scheduling, helps resolve teller-line issues and customer or employee concerns, and uses judgment within defined policies and procedures. The position includes motivating a diverse team to meet business objectives and provide excellent customer service. The position is based at 217 Main St W, New Prague, Minnesota 56071. The schedule may include most Saturdays. The position is not eligible for Visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Strong customer service skills, including listening, eliciting information, and understanding customer issues.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Ability to stay organized, work independently, and prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions and support a positive customer experience.
Share digital solutions and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide service with care, build relationships, and complete requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.