Branch Operations Coordinator Shaver and Southmore

Wells Fargo Bank•Pasadena, TX

2d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, introducing customers to bankers, and providing operational and customer support. The coordinator completes operational activities while minimizing risk and following established policies and procedures. The position also supports the branch manager with operational tasks and scheduling, helps resolve teller-line issues, and assists customers and employees with concerns or complaints. The role includes identifying services that meet customers’ financial needs and motivating a diverse team to achieve business objectives. The position is based at 103 W Southmore Ave, Pasadena, Texas 77502, and the schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.
Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and explain the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to organize work independently and prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Motivation and ability to help others achieve their potential and meet established business objectives.

Nice To Haves

Cash-handling experience.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent customer service, build relationships, and complete requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions.