Branch Operations Coordinator Skillman and Abrams

Wells Fargo•Dallas, TX

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The coordinator supports customer experience by processing and approving teller transactions, introducing customers to digital solutions and bankers, and identifying information and services that meet customers’ financial needs. The role completes operational activities in accordance with established policies, supports the branch manager with operational tasks and scheduling, and resolves or escalates teller-line and customer or employee concerns under management direction. The coordinator provides excellent customer service, exercises judgment within defined policies and procedures, and helps motivate a diverse team to achieve its potential and business objectives. The position is located at 6535 Skillman Street, Dallas, Texas 75231. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to reach their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve teller-line daily operational issues under the direction of regional banking management.
Help customers and employees resolve concerns or complaints, or escalate them as appropriate.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions.