Branch Operations Associate - Counter & Warehouse Production
About The Position
The Branch Operations Associate supports daily branch operations by providing counter, phone, and electronic customer service while performing warehouse and light production work in a fast-paced, team-oriented industrial distribution environment. The position processes orders and transactions, receives and stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment. The role provides product and basic technical information, processes sales, quotes, and production orders, maintains accurate system records and paperwork, and communicates order and delivery timelines. It also handles receiving, picking, inventory control, packaging, shipping, local pickups and deliveries, and operation of warehouse equipment in accordance with safety procedures. The position requires a high school diploma or equivalent, or an equivalent combination of education and experience. Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks. MFCP participates in E-Verify and is an Equal Opportunity Employer.
Requirements
- High school diploma or equivalent; an equivalent combination of education and experience may be considered.
- Excellent customer service and communication skills, with the ability to work effectively with a wide variety of people and personalities.
- Detail-oriented, with solid organizational skills and the ability to prioritize and multitask in a fast-paced environment.
- Basic computer proficiency, including Microsoft Word, Excel, and Outlook, and willingness to learn new software programs.
- Ability to perform basic math calculations accurately, including addition, subtraction, multiplication, and division.
- Regular, reliable, and punctual on-site attendance.
- Ability to frequently lift up to 70 pounds; stoop, reach above shoulder level, push, pull, walk and stand constantly on cement flooring, and climb ladders as needed.
- Valid driver’s license with an acceptable driving record where driving is required.
- Ability to work in a fast-paced warehouse or branch environment with moving equipment, fluctuating temperatures, and inventory in various storage arrangements.
Nice To Haves
- Epicor Prophet 21 experience.
- Mechanical aptitude and familiarity with industrial or hydraulic hose and fittings.
- Parker Hannifin experience.
- Forklift certification, or ability to become certified.
Responsibilities
- Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
- Provide accurate product and basic technical information, and learn and apply product knowledge to support customer needs.
- Process sales, quotes, and production orders in the system; maintain accurate documentation, item locations, and required paperwork, including invoicing as applicable.
- Estimate and communicate order and delivery timelines based on inventory levels, supplier availability, and production schedules.
- Conduct customer follow-ups by phone or email as needed.
- Receive, inspect, unload, and verify incoming products; receive items into the system and stock them in proper locations.
- Pull, pick, allocate, and distribute products to fulfill orders; use an RF scanner as required.
- Build hose assemblies; assist with testing and finishing; use applicable tools and machines; and quality-check assemblies before release.
- Package, label, shrink-wrap, stage, and ship orders using approved methods; ensure shipments are accurate and secure for national carriers or customer pickup.
- Support inventory control activities, including cycle counts, and perform quality control to prevent damaged products from being received or shipped.
- Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to support smooth order and product flow.
- Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
- Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
