Branch Operations Associate - Counter & Warehouse Production

MFCP•Yuma, AZ

3d•Onsite

About The Position

The Branch Operations Associate supports daily branch operations by providing counter, phone, and electronic customer service while performing warehouse and light production work in a fast-paced, team-oriented industrial distribution environment. The role processes customer orders and transactions, receives and stocks inventory, builds and quality-checks hose assemblies, and prepares products for pickup, local delivery, or shipment. Salary is $18–$25 per hour, depending on experience (DOE). The position requires regular, reliable, punctual on-site attendance. Work takes place in a fast-paced branch and warehouse environment with moving equipment, fluctuating temperatures, and inventory stored in various arrangements. Local driving may be required for pickups and deliveries. Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks.

Requirements

High school diploma or equivalent required; an equivalent combination of education and experience may be considered.
Excellent customer service and communication skills, with the ability to work effectively with a wide variety of people and personalities.
Detail-oriented with solid organizational skills and the ability to prioritize and multitask in a fast-paced environment.
Basic computer proficiency, including Microsoft Word, Excel, and Outlook, and willingness to learn new software programs.
Ability to perform basic math calculations accurately, including addition, subtraction, multiplication, and division.
Regular, reliable, and punctual on-site attendance.
Ability to frequently lift up to 70 pounds.
Ability to stoop, reach above shoulder level, push, pull, walk and stand constantly on cement flooring, and climb ladders as needed.

Nice To Haves

Epicor Prophet 21 experience is a plus.
Mechanical aptitude and familiarity with industrial or hydraulic hose and fittings preferred; Parker Hannifin experience is a plus.
Forklift certification preferred, or ability to become certified.
Valid driver's license with an acceptable driving record where driving is required.

Responsibilities

Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
Provide accurate product and basic technical information, and learn and apply product knowledge to support customer needs.
Process sales, quotes, and production orders in the system; maintain accurate documentation, item locations, and required paperwork, including invoicing as applicable.
Estimate and communicate order and delivery timelines based on inventory levels, supplier availability, and production schedules.
Conduct customer follow-ups by phone or email as needed.
Receive, inspect, unload, and verify incoming products; record receipts in the system and stock products in the proper locations.
Pull, pick, allocate, and distribute products to fulfill orders; use an RF scanner as required.
Build hose assemblies; assist with testing and finishing; use applicable tools and machines; and quality-check assemblies before release.
Package, label, shrink-wrap, stage, and ship orders using approved methods for national carriers and customer pickup; ensure shipments are accurate and secure.
Support inventory control, including cycle counts, and carry out quality control to prevent damaged products from being received or shipped.
Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to support the flow of orders and products.
Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures.
Perform other duties as assigned.