Branch Operations Associate - Counter & Warehouse Production

MFCP•Smithfield, UT

11h•Onsite

About The Position

The Branch Operations Associate supports daily branch operations by providing counter, phone, and electronic customer service while performing warehouse and light production work in a fast-paced, team-oriented industrial distribution environment. The role processes orders and transactions, receives and stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment. The position requires on-site attendance and may include local driving for pickups and deliveries.

Requirements

High school diploma or equivalent; an equivalent combination of education and experience may be considered.
Excellent customer service and communication skills, with the ability to work effectively with a wide variety of people and personalities.
Detail-oriented, with solid organizational skills and the ability to prioritize and multitask in a fast-paced environment.
Basic computer proficiency, including Microsoft Word, Excel, and Outlook, and willingness to learn new software programs.
Ability to perform basic math calculations accurately, including addition, subtraction, multiplication, and division.
Mechanical aptitude.
Regular, reliable, and punctual on-site attendance.
Ability to frequently lift up to 70 pounds; stoop, reach above shoulder level, push, pull, walk and stand constantly on cement flooring, and climb ladders as needed.
Valid driver’s license with an acceptable driving record where driving is required.

Nice To Haves

Epicor Prophet 21 experience.
Familiarity with industrial or hydraulic hose and fittings; Parker Hannifin experience is a plus.
Forklift certification, or ability to become certified.

Responsibilities

Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
Provide accurate product and basic technical information and develop product knowledge to support customer needs.
Process sales, quotes, and production orders in the system; maintain accurate documentation, item locations, and required paperwork, including invoicing as applicable.
Estimate and communicate order and delivery timelines based on inventory, supplier availability, and production schedules.
Follow up with customers by phone or email as needed.
Receive, inspect, unload, and verify incoming products; record received items in the system and stock them in proper locations.
Pull, pick, allocate, and distribute product to fulfill orders; operate an RF scanner as required.
Build hose assemblies; assist with testing and finishing; use applicable tools and machines; and quality-check assemblies before release.
Package, label, shrink-wrap, stage, and ship orders using approved methods; ensure shipments are accurate and secure for carrier shipment or customer pickup.
Support inventory control, including cycle counts, and conduct quality control to prevent damaged products from being received or shipped.
Make local pickups and deliveries as assigned and communicate with customers, delivery personnel, and team members to support the flow of orders and product.
Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in accordance with safety standards.
Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures.
Perform other duties as assigned.