Branch Operations Manager Sparks Reno

Wells Fargo Bank•Sparks, NV

1d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function operations and risk, supports customers and employees, and helps deliver a strong customer and colleague experience while ensuring teller work is completed accurately, promptly, and in compliance with applicable requirements. The manager oversees teller-line scheduling and daily operations, resolves operational issues under regional banking management direction, and contributes ideas and feedback to improve service and performance-management processes. The position also involves coaching, motivating, and developing direct reports; supporting hiring and talent development; and managing people and financial resources for branch operations. The role has customer contact and may assess needs and refer customers interested in dwelling-secured products to a SAFE team member. It may assist customers without taking an application or offering or negotiating transaction terms. Loan Originator qualification and ongoing regulatory requirements apply. The role is associated with Wells Fargo branch locations in Sparks and Reno, Nevada. The schedule may include most Saturdays. The position is not eligible for visa sponsorship. The listed base pay range is $23.00–$33.50; employees may also be eligible for incentive opportunities.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
For the Loan Originator position, meet Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal-background standards; meet ongoing regulatory requirements and any additional screening.
Not eligible for visa sponsorship.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding complex issues, and resolving them.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile-banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge of banking-industry laws and regulations.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocols and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits, personnel orders or transitions, wartime readiness, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to provide exceptional customer service and colleague experience and ensure timely, quality, compliant completion of teller functions.
Provide feedback and suggest improvements to customer service, colleague experience, and related performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers in conversations, provide service, and build customer relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives and reach their potential.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct-report talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.