Branch Operations Manager Sparks Reno

Wells Fargo•Reno, NV

3d•$23 - $34•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager (LO) for its National Branch Network in the Consumer Banking and Lending division. This role leads and supervises teller-function risk and operations to provide strong customer service and colleague experience while ensuring timely, high-quality, compliant work. The position also includes direct customer contact and may involve assessing customer needs and referring interested customers for dwelling-secured products to a SAFE team member. The role does not take applications or offer or negotiate terms for dwelling-secured transactions. Loan Originator qualification and ongoing regulatory requirements apply. The manager oversees the teller line’s schedule and daily operations, resolves operational issues under regional banking management direction, supports customers and employees with concerns or complaints, and collaborates with branch employees and managers. The role coaches, motivates, and develops direct reports, contributes to hiring and talent development, and manages people and financial resources for branch operations. The schedule may include most Saturdays. The position is not eligible for Visa sponsorship. The listed posting locations are Sparks and Reno, Nevada; positions may not be available at every listed location. The base pay range is $23.00–$33.50, with possible incentive opportunities. Wells Fargo describes eligible-employee benefits including health benefits, a 401(k) plan, paid time off, disability benefits, insurance, leave programs, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and comply with Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, criminal-background, and ongoing regulatory screening requirements.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending complex issues, and resolving them.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking-industry laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience involving personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations to deliver exceptional customer service and colleague experience and ensure timely, quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers in conversations, provide excellent service, and build relationships.
Manage the teller-line schedule and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers, and interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to help them meet their potential and business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct reports’ talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.