Branch Operations Associate Manager Marina Del Rey

Wells Fargo•Marina del Rey, CA

4d•$27 - $41•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations, supports customers and employees, manages teller-line scheduling and daily operations, and develops a diverse team. The position includes customer contact and may involve assessing needs and referring customers interested in dwelling-secured products to a SAFE team member. It does not involve taking applications or offering or negotiating terms of dwelling-secured transactions. Loan Originator qualification and ongoing regulatory requirements apply.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and comply with Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, criminal background, and ongoing regulatory standards.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding complex issues, and resolving them.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and explain the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge of banking laws and regulations.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical thinking.
Relevant military experience involving military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash handling experience.

Responsibilities

Lead and supervise risk and operations of teller functions to deliver strong customer service and colleague experience, and ensure timely, high-quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance management processes and tools.
Perform operational and customer support tasks.
Engage customers in conversations, provide excellent service, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate with branch employees, colleagues, and mid-level managers, and interact directly with customers.
Coach, motivate, and develop direct reports to help them reach their potential and meet business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports, support talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member without taking applications or offering or negotiating transaction terms.