Branch Operations Associate Manager Marina Del Rey

Wells Fargo Bank•Marina Del Rey, CA

3d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to provide strong customer service and colleague experience while ensuring timely, high-quality, compliant work. It also involves operational and customer-support tasks, resolving or escalating concerns, and collaborating with branch employees and managers. The associate manager manages teller-line schedules and daily operations, makes operational decisions under regional banking management, and coaches, motivates, and develops a diverse team. The position also manages allocation of people and financial resources, supports hiring and talent development, and contributes ideas to improve customer service, colleague experience, and performance-management processes. This Loan Originator (LO) position involves customer contact and may include assessing needs and referring customers interested in dwelling-secured products to a SAFE team member. The role assists customers without taking applications or offering or negotiating terms for dwelling-secured transactions. Individuals in LO positions must meet applicable Consumer Financial Protection Bureau and Wells Fargo qualification and ongoing regulatory requirements. The position is based at 514 Washington Blvd., Marina Del Rey, California, and may require working most Saturdays. It is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Meet Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards, and ongoing regulatory requirements.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending customer concerns, and resolving complex issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations, ensuring exceptional customer service and colleague experience and timely, quality, compliant completion of teller functions.
Provide feedback and ideas to improve customer service, colleague experience, and related performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers, provide excellent service, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve concerns or complaints, or escalate them as appropriate.
Collaborate and consult with branch employees, colleagues, and mid-level managers, and interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to achieve their potential and business objectives.
Manage the allocation of people and financial resources for branch operations.
Mentor direct reports, guide their talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.