Branch Operations Associate Manager - Bozeman, MT

Wells Fargo•Bozeman, MT

1d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its Bozeman, Montana branch. The role leads and supervises teller operations and related risk controls to support excellent customer service and colleague experience, while ensuring teller activities are completed on time, to a high standard, and in compliance with applicable requirements. The associate manager also performs operational and customer-support tasks, manages teller-line schedules and daily operations, handles operational decisions and issues under regional banking management direction, and helps resolve or escalate customer and employee concerns. The role includes directly engaging customers, building relationships, identifying customer needs, and referring customers interested in dwelling-secured products to a SAFE team member when appropriate. The position may assist customers with such products but does not take applications or offer or negotiate transaction terms. It is a Loan Originator position subject to applicable Consumer Financial Protection Bureau and Wells Fargo qualification and regulatory requirements, including financial responsibility, character, financial fitness, and background standards. The associate manager provides feedback and ideas to improve customer and colleague experience and performance-management processes and tools. They collaborate with branch employees, colleagues, and mid-level managers; coach, motivate, and develop direct reports; support talent development and hiring; and manage the allocation of people and financial resources for branch operations. The role requires working weekends and holidays as needed or scheduled.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
At least 1 year of leadership experience.
Ability to work weekends and holidays as needed or scheduled.
Loan Originator candidates must meet applicable Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal background standards; ongoing regulatory requirements and additional screening may apply.

Nice To Haves

Ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding complex customer issues, and resolving them.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations, ensuring timely completion, quality, compliance, and strong customer and colleague experiences.
Provide feedback and ideas to improve customer service, colleague experience, and related performance-management processes and tools.
Perform operational and customer-support tasks.
Provide excellent customer service, engage customers in conversations, and build relationships.
Manage teller-line scheduling and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop direct reports to reach their potential and meet business objectives.
Manage the allocation of people and financial resources for branch operations.
Mentor and guide the development of direct reports and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member; assist customers without taking an application or offering or negotiating transaction terms.
Meet Loan Originator qualification and ongoing regulatory requirements, including applicable screening.