Branch Office Specialist - Houston South, TX

Performance Home Medical•Houston, TX

4d•Onsite

About The Position

Performance Home Medical is seeking a motivated, high-energy Branch Office Specialist to join its Customer Service Team at the Houston South branch. The role supports patients, referral sources, and insurance companies by phone and online, and requires reliability, attention to detail, multitasking, and strong people skills in a fast-paced environment. Previous professional experience or education in healthcare customer service is a plus but is not required. Medical equipment experience is preferred; training will be provided. The company offers comprehensive onboarding and on-the-job training.

Requirements

Strong computer skills and technological proficiency.
Compassion and empathy, with a commitment to high-quality patient and customer care.
Responsible and reliable.
Quick learner.
Team-oriented and able to contribute to a professional, positive work environment.
Able to de-escalate problems when they arise.
Excellent verbal and written communication skills.
Problem-solving ability and a demonstrated track record of high performance.
Positive attitude and willingness to assist the team as needed.
Highly organized and detail-oriented.
Ability to type at least 30 words per minute.

Nice To Haves

Previous professional experience or educational background in healthcare customer service.
Background in medical equipment.

Responsibilities

Assist walk-in patients with appointment check-in, resupply needs, equipment challenges, questions, and other inquiries.
Understand insurance coverage criteria and provide patients with correct information.
Approach each patient in a professional and courteous manner.
Perform daily scanning.
Route and reconcile undetermined tickets.
Answer incoming phone calls efficiently and courteously.
Troubleshoot patient equipment issues in person and over the phone.
Operate phone systems professionally.
Schedule patient appointments and assist clinicians as directed.
Complete other tasks assigned by the direct supervisor or manager.