Branch Manager - Commercial Grounds Maintenance

Bland Landscaping Company•Charlotte, IA

116d•$95,000 - $115,000

About The Position

The Commercial Grounds Maintenance (CGM) Branch Manager is responsible for the overall planning and performance of a Bland Landscaping Company CGM branch in Charlotte, North Carolina. The role oversees administrative and management functions and directly supports Account Managers, Production Managers, Enhancement Managers, Landscape Designers, and Contract Estimators. The Branch Manager is expected to lead effectively, maintain a strong work ethic, inspire others, and bring a deep understanding of turf, horticultural practices, and agribusiness operations. Other duties may be assigned by the Regional Director or Vice President. The position manages branch operations, horticulture, administration and accounting, personnel and production, sales and services, facilities, assets, and subcontractors. It balances quality delivery with profitability, develops team members, maintains customer relationships and contract retention, manages budgets and staffing, and supports the company's continued advancement.

Requirements

Deep understanding of turf, horticultural practices, and agribusiness operations.
Effective leadership, a strong work ethic, and the ability to inspire others.
Ability to manage branch planning, performance, budgets, cost controls, and profitability.
Ability to oversee customer relations, resolve client concerns, and retain contracts.
Ability to manage staffing, hiring, training, performance reviews, and terminations.
Ability to use company systems and reports, including BOSSLM and KPI reports, for operations, scheduling, tracking, forecasting, and data integrity.
Ability to manage equipment, facilities, vehicles, and company-owned assets safely.
Ability to drive company vehicles safely and maintain a safe driving record.

Nice To Haves

Ongoing horticultural education and networking with industry leaders.

Responsibilities

Implement company policies and procedures for CRM, administration, enhancement design and installation, and CGM production teams.
Balance high-quality work delivered through Account Managers and Production Managers with branch profitability, using KPI reports and other reporting tools.
Develop team members at Levels II–VI through training and coaching, with support from the Regional Director.
Foster team cohesion and facilitate bi-weekly branch meetings using a structured agenda submitted to the executive team.
Implement and supervise horticultural practices on job sites through Account Managers and Production Managers, and continue expanding horticultural knowledge through education and industry networking.
Oversee branch purchasing, invoicing, inventory, billing, and collections; review open work orders and ensure proper closeouts.
Measure, record, and submit monthly branch inventory to the Controller; manage branch budgets and cost controls.
Use company systems to forecast and communicate labor and material budgets, and maintain the integrity of data entered into the accounting system, including BOSSLM mobile timesheets, inventory, and work orders.
Work with the Regional Director, Operations Manager, and Production Managers to manage equipment inventory and maintain accurate records; ensure accounting policies and procedures are followed.
Ensure operations-related entries are made in BOSSLM for communication, scheduling, and tracking job issues.
Oversee Production Managers' interviews, hiring, orientation, training, performance reviews, and terminations.
Manage seasonally adjusted headcount and budgeted versus actual hours, using KPI reports and support from the Regional Director; use BOSSLM reports to forecast seasonal staffing needs.
Ensure Production Managers forecast and manage monthly budgeted hours, directing adjustments as needed; implement and manage the general safety program with guidance from the Regional Director.
Build and maintain customer relationships, communicate effectively, resolve client needs and concerns, and represent the company in a customer-centric manner.
Retain at least 95% of Commercial Grounds Management contracts.
Review required price increases and approve branch contract renewals before submitting them to the Regional Director for signature.
Promote Enhancement and Commercial Grounds Maintenance sales, directly and through collaboration with Account Managers and the Enhancement Designer, to meet annual branch sales goals set by executive leadership.
Use BOSSLM and required reports to track the CGM sales pipeline, contract retention, and enhancement sales.
Coordinate and communicate with management teams to support the company's advancement.
Ensure branch lockup and facility security, and arrange timely facility and asset repairs through approved vendors and company guidelines.
Coordinate vehicle and equipment repairs with the Operations Manager and ensure safe operation of company-owned assets.
Drive company vehicles safely and work with HR to periodically review MVRs and ensure approved drivers maintain safe driving records.
Drive continuous innovation to keep the branch at the forefront of the landscape industry.
Oversee subcontractor management, directly and indirectly.