Branch Manager - Bentonville

Regions Bank•Bentonville, AR

5d•$61,849 - $80,798•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, manages associate performance, and guides associates in helping customers reach financial goals by understanding and meeting their needs. The Branch Manager drives results through individual sales performance and by helping the team meet or exceed sales, quality, and service goals while maintaining an efficient, compliant branch. The position leads a small to moderate-sized team, builds consumer and business banking relationships, generates new business, and educates associates, customers, and the community about financial wellness and banking technology. It includes coaching and developing associates, advising customers on consumer and business products and services, supporting customer transactions, resolving escalated issues, recruiting and selecting associates, and partnering with internal experts. The Branch Manager is responsible for following bank procedures and regulations and ensuring sound operational risk practices. This is a full-time, incentive-eligible position that requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Pay range targets for the position are a minimum of $61,848.85 and a median of $80,797.50; incentive compensation may include commission and formulaic incentive plans. The role is located at 1409 South Walton Boulevard in Bentonville, Arkansas.

Requirements

High school diploma or GED.
Three years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
Ability to work on Saturdays as needed.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized branch team in identifying customer needs and providing guidance about Regions solutions to generate new revenue.
Conduct outside sales to generate new business clients and maintain and expand existing consumer and business banking relationships.
Educate associates, customers, and the community about financial wellness practices and bank technology and digital solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, annuities, and life insurance.
Ensure an optimal customer experience, including helping with customer transactions and sharing greeting and transaction-processing responsibilities as needed.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, procedures, audit requirements, applicable laws, and regulations; complete the Branch Manager’s individual risk-management duties and ensure associates complete assigned operational risk duties.
Drive individual sales results and ensure the team meets or exceeds branch sales, quality, and service goals while maintaining operational efficiency and compliance.