Branch Manager - Bentonville

Regions Bank•Bentonville, AR

4d•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. Acting as a player-coach, the manager oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The role drives branch performance through individual sales activity and by helping the team achieve sales, quality, and service goals while maintaining an efficient, compliant branch. The position requires fostering customer relationships, identifying needs, and helping customers pursue their financial goals in a fast-paced, energetic environment.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturday as needed.
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates in identifying customer needs and recommending appropriate Regions solutions to generate revenue.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the community about financial wellness practices and bank technology and digital solutions.
Coach and develop branch associates using the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, annuities, and life insurance.
Ensure an optimal customer experience, including assisting with customer transactions and sharing responsibility for greeting customers and processing transactions.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, audit requirements, applicable laws, and regulations; complete role-specific duties and ensure associates complete assigned operational risk-management duties.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.