Branch Manager-Chandler

First Credit Union•Chandler, AZ

10d•Onsite

About The Position

The Branch Manager is responsible for all aspects of day-to-day branch operations, including leadership, communication, team development, and member service. The role leads and coaches staff toward strategic goals aligned with the Credit Union’s FIRST Values, maintains high standards, and provides exceptional service to members. The position has supervisory responsibilities and requires physical presence in the branch setting. The work environment is a branch or office and uses standard office equipment. A flexible Monday-through-Friday schedule is required, and periodic travel to other FCU locations may be required. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or equivalent.
Three years of related experience and/or training, or an equivalent combination of education and experience.
Outstanding customer service orientation.
Strong numeric ability.
Accuracy and attention to detail.
Computer proficiency.
Stress management and composure.
Good listening and communication skills.
Honesty and integrity.
Teamwork.
Leadership and supervisory skills.
Ability to work a flexible schedule Monday through Friday.
Ability to lift and/or move up to 25 pounds, and to bend, stoop, or stand as necessary.
Ability to handle confidential and sensitive information professionally.

Nice To Haves

College graduate.
Previous cash handling experience.
Previous experience with a credit union.
Multilingual capabilities, including Spanish.

Responsibilities

Lead all aspects of day-to-day branch operations.
Prepare daily, weekly, and monthly reports on branch operations and productivity to maintain communication with management.
Provide leadership, guidance, and training; assist with problem solving, member-related issues, member engagement and service, out-of-balance conditions, and compliance with Credit Union policies and state and federal regulations.
Coach staff to fulfill annual business plan goals.
Conduct monthly one-on-one coaching sessions with team members, provide feedback, and monitor progress toward expectations and assigned goals.
Maintain knowledge of Credit Union products and services to train and motivate staff to cultivate member relationships through cross-sales.
Schedule, supervise, and motivate branch staff to maintain member service satisfaction.
Represent and promote the Credit Union positively in the community, including through SEG visits, Chamber networking, and community events.
Oversee audit procedures and adherence to controls; promptly notify the Director of Branch & Member Experience, Operations of identified weaknesses.
Monitor transactions, loan and sales volume, and overall branch performance to help maximize member engagement with products and services.
Ensure quality assurance and compliance of branch records, including reviewing new membership applications; document procedural deviations and review them with staff.
Communicate and follow up consistently with team members, solution teams, and management.
Promote process improvements that support simple, effective member experiences.
Evaluate staff performance through annual reviews and consistent, logged coaching sessions.
Coordinate and communicate performance-related matters promptly in partnership with HR.
Ensure timely communication and follow-up on work, including member and solution-team requests.
Maintain branch security and safety by reviewing applicable policies and procedures and informing staff of changes.
Handle confidential and sensitive information professionally.
Make recommendations and provide management with feedback regarding operational policies and procedures.
Ensure compliance with internal controls and established policies and procedures.
Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).