Assistant Manager-Chandler/Ocotillo

FIRST CREDIT UNION•Chandler, AZ

21h•Onsite

About The Position

The Assistant Manager supports the Branch Manager in guiding branch staff and delivering quality service to members through product sales and service, with the expectation of meeting or exceeding branch and individual goals. The role communicates with prospective and established members and represents the credit union in a positive manner consistent with its FIRST values. The Assistant Manager helps maintain a motivated, well-trained team; provides leadership, guidance, coaching, and training; and supports problem solving, member engagement, service quality, cross-selling, and referrals. The position also assists with branch operations, security, safety, compliance, internal controls, and performance-related matters. It may open and close the branch and oversee daily operations in the Branch Manager’s absence or in partnership with the manager, as assigned. The role works in a branch setting and requires physical presence there. The schedule is flexible Monday through Friday, and periodic travel to other FCU locations may be required.

Requirements

High school diploma or equivalent.
Three years of related experience and/or training, or an equivalent combination of education and experience.
Outstanding customer service orientation.
Strong numeric ability, accuracy, and attention to detail.
Computer proficiency.
Stress management and composure.
Good listening and communication skills.
Honesty and integrity.
Teamwork, leadership, and supervisory skills.
Ability to work a flexible schedule Monday through Friday.
Ability to lift and/or move up to 25 pounds, and to bend, stoop, or stand as necessary.
Physical presence in the branch setting is required.

Nice To Haves

College graduate.
Previous cash handling experience.
Previous credit union experience.
Multilingual capabilities, including Spanish.

Responsibilities

Assist the Branch Manager in guiding staff and maintaining a highly motivated, well-trained team and strong employee relations.
Provide leadership, guidance, and training, and assist with problem solving, member issues, engagement, service experience, out-of-balance conditions, and compliance with credit union policy and regulations.
Monitor member service quality and ensure employees effectively maximize cross-selling opportunities.
Educate members about and refer beneficial products and services.
Conduct monthly one-on-one coaching sessions with team members and provide feedback on expectations and assigned goals.
Represent and promote the Credit Union professionally in the community through SEG visits, Chamber networking, and community events.
Assist in managing branch security and safety, uphold applicable policies and procedures, and educate or notify staff about related practices or changes.
Ensure compliance and accuracy with internal controls and established policies and procedures.
Handle confidential and sensitive information professionally.
Assist with coordinating and communicating performance-related matters in partnership with HR.
Open and close the assigned branch and oversee daily operations in the Branch Manager’s absence or in partnership with the manager, as assigned.
Communicate changes, issues, questions, and updates among staff, the manager, and solutions teams.
Ensure timely follow-up and communication between the branch and solutions teams.
Maintain professional and technical knowledge through training, educational workshops, professional publications or podcasts, and required annual credit union training.
Maintain compliance with governing regulations, particularly the Bank Secrecy Act, including handling Currency Transaction Reports and monitoring and reporting suspected suspicious activities, as well as Office of Foreign Assets Control requirements.