Branch Manager - Hartford/Middlesex County

Liberty Bank - CT•Middletown, CT

26d•$90,000 - $120,000

About The Position

The Branch Manager oversees day-to-day branch operations, ensuring quality customer experiences and delivering results aligned with Liberty Bank’s business objectives. The role is responsible for branch profitability, market-share growth, business development, customer relationships, and compliance with operational and regulatory controls. The manager partners with senior management to implement strategies that achieve branch goals and coaches teammates to build and deepen banking relationships through proactive outreach and networking. The position is located in the Hartford/Middlesex County area.

Requirements

College degree or equivalent work experience.
At least 2 years of sales management experience in the retail and/or financial services industry is listed as preferred.
Strong people leadership skills, including the ability to engage, motivate, and develop teammates.
Ability to coach and mentor teammates to achieve sales goals and objectives.
Ability to develop new and existing business relationships, including disciplined weekly business calling.
Ability to think strategically and assist the Market Manager in executing organizational direction, priorities, and goals.
Excellent verbal and written communication, problem-solving, decision-making, and time-management skills.
Strong attention to detail and concern for accuracy.
Ability to make sound decisions while balancing risk and superior customer experience.
Well-organized self-starter with the ability to forecast and plan effectively.
Proficiency in Microsoft Office (Excel, Word, and PowerPoint) and position-specific software as required.
Comprehensive knowledge of branch business operations and retail services.
Knowledge of digital banking and branch banking-related technology.
Ability to manage multiple ad hoc assignments.
Availability to work weekends and/or extended hours as required to run the business.
NMLS registration under the SAFE Act of 2008.
Ability to use general office equipment, perform keyboard tasks, lift or carry up to 25 pounds, and travel.

Responsibilities

Oversee daily branch operations and provide prompt retail services while supporting customer service and business growth objectives.
Manage human resources activities, including recruiting, onboarding, training, work delegation, performance appraisals, promotions, career development, and salary recommendations.
Support teammate career growth through development planning, coaching, and training.
Conduct weekly, pre-scheduled in-person business calls to acquire and deepen business relationships.
Balance sales, service, and operational objectives.
Achieve branch and individual sales goals through product knowledge, teammate coaching, consistent behaviors, and accountability.
Manage the branch’s account and deposit portfolios; maintain relationships with top customers and grow and retain those relationships.
Lead daily huddles and regular team meetings to support individual and branch goals.
Partner with the Regional Market Manager to develop and execute strategies aligned with business plans.
Improve efficiencies, control operating costs, and manage revenue and expenses to budget.
Support audit controls and compliance with regulatory guidelines to protect the Bank from risk and exposure.
Resolve complex customer service issues and respond promptly and appropriately to reasonable customer requests.
Develop business relationships and represent Liberty Bank in professional associations and community networking events.
Promote a positive culture and communicate and model the Bank’s mission, values, and direction.
Keep teammates informed of changes to internal policies and procedures and ensure compliance with State and Federal regulations.
Follow Bank policies, standards, operational controls, and legal, corporate, and regulatory procedures to safeguard customer and Bank assets.
Promote Liberty Bank’s image, maintain effective relationships with customers and staff, and serve as a liaison between the branch and corporate departments.
Participate in community events and establish relationships that benefit the Bank.
Maintain appropriate branch staffing and schedules to ensure coverage.
Apply knowledge of banking laws and regulations and respond effectively to organizational, business, and regulatory changes.
Create a collaborative environment that encourages constructive suggestions and promotes innovation and efficiency.
Ensure branch facilities and equipment are well maintained.
Analyze problems and develop strategies to address branch management needs.
Perform other duties as requested.