Branch Manager - Military Road

Regions•Benton, AR

9d•$58,594 - $76,545

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. This player-coach oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The manager drives branch results through personal sales performance and by helping the team meet or exceed sales, quality, and service goals while keeping the branch efficient and compliant. The role builds customer relationships, identifies financial needs, and helps customers pursue their goals in a fast-paced, energetic environment. The Branch Manager leads and develops branch associates, conducts outside sales, educates customers and the community about financial wellness and banking technology, advises on Regions products and services, and supports a consistent customer experience. The manager also recruits for the branch, resolves escalated issues, partners with other business lines, and ensures adherence to policies, procedures, laws, regulations, and operational risk requirements. This position is full-time, exempt from timekeeping requirements under the Fair Labor Standards Act, and not eligible for overtime pay. It is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The role may be filled at a higher level depending on the candidate’s qualifications and experience. The position is located at Military Road in Benton, Arkansas.

Requirements

High school diploma or GED.
Three years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates responsible for generating new revenue by identifying customer needs and offering appropriate guidance about Regions solutions.
Conduct outside sales efforts suited to market opportunities to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the community about financial wellness practices and banking technologies, including mobile, online, and ATM services.
Coach and develop associates through Regions’ iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers about Regions Consumer and Business products and services, including loans, deposits, annuities, and life insurance.
Ensure an optimal customer experience, including helping with transactions and sharing responsibility for greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Lines of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, procedures, and internal audit requirements and comply with applicable laws and regulations.
Complete role-specific operational risk duties and ensure branch associates complete delegated risk-management responsibilities; identify, manage, and report operational risks.