Branch Operations Coordinator Henderson Road
About The Position
Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer service and branch operations by processing teller transactions, helping customers use digital banking, identifying relevant financial services, and supporting the branch manager and teller line. The coordinator works within established policies and procedures, exercises judgment within defined guidelines, and helps motivate a diverse team to meet business objectives. The position may require working most Saturdays and is not eligible for visa sponsorship.
Requirements
- At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Ability to work a schedule that may include most Saturdays.
Nice To Haves
- Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
- Ability to educate customers about technology and communicate the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and employees.
- Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
- Cash-handling experience.
- Well-organized, independent, and able to prioritize in a fast-paced environment.
- Ability to exercise judgment, raise questions to management, and follow policy guidelines.
- Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
- Ability to motivate others to achieve their potential and meet established business objectives.
Responsibilities
- Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
- Complete operational activities while minimizing risk and following established policies.
- Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
- Support the branch manager with operational tasks and scheduling.
- Resolve daily teller-line operational issues under the direction of regional banking management.
- Help customers and employees resolve or escalate concerns and complaints.
- Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions.
- Identify information and services to meet customers’ financial needs.
- Motivate a diverse team to achieve its potential and meet established business objectives.
- Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
