Branch Manager Facility Solutions - Texas First Rentals

HOLT Group • Arlington, TX

7d

About The Position

The Branch Manager directs all activities of a single Facility Solutions location and is responsible for its profit and loss. Facility Solutions provides rental, sales, and service of floor care equipment, portable cooling, dehumidification, air movement, and air quality equipment to facility maintenance, industrial, commercial, institutional, restoration, and construction customers. In coordination with the District Manager and Sales Manager, the Branch Manager establishes sales and profitability goals, manages fleet levels and mix, leads branch employees, and promotes a safety-first culture. The role plans and implements systems to control branch expenses and maintains high operational standards for equipment availability, cleanliness, and reliability while delivering a white-glove customer experience.

The position oversees branch personnel and functions, including counter, dispatch, delivery, and service. It supports sales and marketing efforts, grows market share and recurring revenue, manages fleet utilization and maintenance, and ensures accurate financial reporting and budget preparation. The Branch Manager recruits, develops, and retains employees; establishes operational processes and KPIs; supports regulatory and safety compliance; and reports branch performance to the District Manager.

The role requires technical familiarity with floor care and portable HVAC-related equipment, equipment rental or facility services, business and financial management, and customer operations. Travel may be up to 30%. The position works across a professional office, shop/warehouse, and customer facilities, with occasional outdoor work and exposure to weather, noise, chemicals, high-pressure water, rotating equipment, confined spaces, and heights. It includes an after-hours on-call rotation during peak cooling season and weather or emergency events. Physical duties include moving equipment and materials, climbing ladders, and safely operating floor scrubbers, sweepers, forklifts, and liftgate-equipped delivery vehicles.

Requirements

• High school diploma or equivalent required.
• Five or more years of experience in business management and/or operational management with increasingly progressive job scope and responsibilities.
• Three or more years of experience in equipment rental, floor care, HVAC, or facility services.
• Valid driver’s license with an acceptable driving record.
• Ability to meet DOT requirements, including medical certification, when operating company vehicles.
• Proficiency in MS Office, especially Excel and Outlook, and computer applications including rental management software.
• Strong technical aptitude and understanding of floor care, portable HVAC, dehumidification, and air movement equipment and the rental industry.
• Working knowledge of commercial floor care equipment, including battery systems, chargers, and preventive maintenance.
• Working knowledge of portable cooling, dehumidification, and air movement principles, including equipment sizing and power requirements.
• Knowledge of product and service promotion and sales methods, marketing strategy, product demonstrations, sales techniques, and sales control systems.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources, leadership, production methods, and coordination of people and resources.
• Knowledge of economic and accounting principles and practices, financial markets, banking, and financial data analysis and reporting.
• Understanding of facility maintenance, janitorial, and restoration customer operations and buying decisions.
• Coaching and mentoring experience with branch personnel.
• Excellent oral and written communication skills and presentation skills for small and large groups, including on-site demonstrations and operator training.
• Exceptional attention to detail, organization, time management, and multitasking skills.
• Ability to work with all levels of company personnel and customer operations, independently and as part of a team in a fast-paced, high-volume environment.
• Ability to reason through alternative solutions and understand implications of new information for problem-solving and decision-making.
• Ability to perform mathematical computations quickly and accurately and interpret extensive technical instructions in mathematical or diagram form.
• Ability to read and interpret professional journals, technical procedures, and governmental regulations, and to understand spoken information.
• Ability to meet the physical requirements, including frequently moving materials or equipment weighing up to 50 pounds; heavier items are moved using ramps, liftgates, dollies, or team lifts.
• Ability to climb ladders, maneuver equipment in yards, warehouses, and customer facilities, and safely operate floor scrubbers, sweepers, forklifts, and liftgate-equipped delivery vehicles.
• Safety training is required; PPE is required outside the office/parking lot area.

Nice To Haves

• Bachelor’s degree in Business Management, Administration, or Construction Management preferred.
• Branch or profit center management experience preferred.
• EPA Section 608 certification and/or OSHA 10/30 preferred.

Responsibilities

• Direct all activities of a single Facility Solutions location and manage its profit and loss.
• Coordinate with the District Manager and Sales Manager to establish sales and profitability goals.
• Manage branch operations and personnel, including counter, dispatch, delivery, and service functions.
• Establish and maintain standard work, processes, and KPIs for branch operations.
• Hire, train, develop, evaluate, coach, and retain qualified employees; communicate expectations and foster productivity and teamwork.
• Model and reinforce the company’s mission, values, Values Based Leadership practices, and Legendary Customer Service.
• Deliver a white-glove customer experience through scheduled delivery and pickup, equipment setup, and on-site operator orientation and training.
• Conduct equipment demonstrations and provide application support for floor care, portable cooling, dehumidification, and air movement solutions.
• Drive sales and marketing initiatives, market share, and customer retention across the served customer sectors.
• Support the Sales Manager and Outside Sales Representatives with information about customers, prospective customers, market conditions, and competitors.
• Partner with other Texas First Rentals branches and Specialty Divisions to identify cross-selling opportunities and support customers throughout the territory.
• Build recurring revenue through long-term rentals, planned maintenance, seasonal programs, and emergency response; support equipment, parts, and consumables sales.
• Plan and manage fleet levels, mix, and utilization based on seasonal and event-driven demand; coordinate fleet purchasing, transfers, and disposal.
• Ensure equipment is cleaned, charged, tested, and Ready-to-Rent, and oversee on-time deliveries, service response, showroom quality, and other product-quality measures.
• Oversee service, preventive maintenance, battery care, and repair of rental fleet and customer-owned equipment.
• Establish safety standards for audits, training, regulatory compliance, drug and alcohol testing, and the branch’s safe equipment maintenance program.
• Review product offerings and work with support departments to optimize profitable market share growth and financial performance.
• Ensure accurate financial reporting and budget preparation; report branch performance, including revenue growth, utilization, margin, delivery, and customer retention, to the District Manager.
• Pursue business development and KPI targets; work safely and comply with company policies, procedures, standards, and applicable regulations.
• Perform other duties as assigned.
• Travel up to 30%.
• Participate in an after-hours on-call rotation, including nights, weekends, and holidays during peak cooling season and weather or emergency events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED