Field Service Technician 1 - Texas First Rentals

HOLT Group•Corpus Christi, TX

11d

About The Position

The Field Service Technician I provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosing, repairing, and reconditioning of light and heavy industrial rental equipment. The role is expected to reflect the company’s mission and core values, collaborate with internal and external resources, and participate in ongoing self-development. The position requires regular travel, potentially including overnight stays, and working outdoors around mechanical equipment. The technician must follow safety, contamination-control, and HAZMAT requirements; keep service tools, vehicles, and equipment in good condition; and maintain required service and driver records. The role also involves completing assigned training, communicating job progress, and meeting customer and workload needs, including overtime as required. Physical demands include frequently moving materials or equipment weighing up to 80 pounds, climbing ladders or equipment, and working beneath equipment, in cramped spaces, or at heights.

Requirements

More than one year of heavy equipment experience.
Valid driver’s license.
Ability to obtain a valid Commercial Driver’s License (CDL) and maintain an acceptable driving record.
Must own the required tools to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, use, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service skills and basic diagnostic and troubleshooting skills.
Planning and organizing skills to prioritize work, use time efficiently, and plan for additional resources.
Ability to operate and control equipment or systems and select appropriate tools and equipment for a job.
Clear and effective verbal and written communication skills.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to use hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Manual dexterity to make precisely coordinated finger movements to grasp, manipulate, or assemble small objects.
Ability to move objects and use abdominal and lower back muscles for support over time without fatigue.
Ability to frequently move materials or equipment weighing up to 80 pounds.
Ability to climb ladders and equipment, maneuver safely, and work underneath equipment.
Ability to respond to visual, auditory, and other signals and visually inspect work.

Nice To Haves

Three or more years of heavy equipment experience.
High school diploma or equivalent.
MSHA certification.
Air conditioning certification.
Crane/Rigger certifications.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform minor off-site repairs and troubleshooting with minimal supervision.
Diagnose minor equipment malfunctions and failures.
Remove and install parts and disassemble and assemble basic components.
Test repairs and verify proper equipment operation.
Complete job-related documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional demeanor and appearance with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.