Field Service Technician 1 - Texas First Rentals

HOLT Group•Pflugerville, TX

11d•Onsite

About The Position

The Field Service Technician I provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy industrial rental equipment. The role is expected to model the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The technician performs work safely and in accordance with company policies and standards, completes assigned jobs and required training, maintains service documentation and equipment, and communicates job progress to supervisors and customers. Travel is required and may include overnight stays. The position works outdoors and may involve loud noise, weather extremes, chemicals, dust, steam, high-pressure water, high-speed rotating equipment, cramped spaces, and elevated locations. Physical duties include lifting or moving materials and equipment weighing up to 80 pounds, climbing, working beneath equipment, and using sustained manual dexterity and coordination.

Requirements

More than one year of heavy equipment experience.
Valid driver's license.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, use, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service skills and basic diagnostic and troubleshooting skills.
Planning and organizing skills to prioritize and plan work, use time efficiently, and plan for additional resources.
Ability to operate and control equipment or systems and select appropriate tools and equipment for a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and mechanical repair equipment.
Manual dexterity to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble small objects.
Ability to move objects, sustain support using abdominal and lower back muscles, and frequently move materials or equipment weighing up to 80 pounds.
Ability to climb ladders or equipment, maneuver safely, and work underneath equipment.
Ability to respond to visual, auditory, and other signals and visually inspect work.
Ability to travel, including the possibility of overnight stays.

Nice To Haves

Three or more years of heavy equipment experience.
High school diploma or equivalent.
MSHA certification.
Air conditioning certification.
Crane/Rigger certifications.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform minor off-site repairs and troubleshooting with minimal supervision.
Diagnose minor equipment malfunctions and failures.
Remove and install parts, and disassemble and assemble basic components.
Test repairs and verify proper equipment operation.
Prepare job-related documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles with the necessary licenses and certificates.
Maintain service vehicle inspection records, perform daily inspections, and maintain driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicles in clean, good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and re-work standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional appearance and conduct with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.