Field Service Technician 2 - Texas First Rentals

HOLT Group•Waxahachie, TX

3d•Onsite

About The Position

The Field Service Technician II provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosing, repairing, and reconditioning of light and heavy construction equipment. The role models the company’s mission and core values, collaborates with internal and external resources, and participates in ongoing self-development. The technician performs repairs and inspections safely, documents work and communicates progress to supervisors and customers, maintains service vehicles, tools, and equipment, and completes assigned training. The position requires travel, with the possibility of overnight stays, and may involve overtime based on workload and customer needs. The technician may also mentor lower-level technicians.

Requirements

More than two years of heavy equipment experience required.
Valid driver’s license required.
Ability to obtain a valid Commercial Driver’s License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, uses, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service, diagnostic, and troubleshooting skills.
Planning and organizing skills to prioritize and plan work, use time efficiently, and plan for additional resources.
Equipment operation and control skills, and ability to select appropriate tools and equipment for jobs.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand, power, and pneumatic tools and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower back muscles to provide support over time without fatigue.
Frequently move materials or equipment weighing up to 80 pounds.
Good manual dexterity, coordination, and stamina; constant movement and use of limbs are required.
Ability to climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
Ability to react to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to travel, including possible overnight stays.
Ability to work outdoors around moving mechanical parts and noise, in varying weather conditions, and in cramped spaces or high places; work may involve exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment.
Ability to wear common protective or safety equipment.

Nice To Haves

Three or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform minor repairs, troubleshooting, and diagnosis of equipment malfunctions and failures at off-site locations with minimal supervision.
Remove and install parts, and disassemble and assemble basic components.
Test repairs, make adjustments, and verify proper operation.
Prepare and complete job-related documents, write service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicles in good, clean, working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks to meet flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete Technician Training Path courses and safety training in a timely and proficient manner.
Present a professional image to internal and external customers and potentially mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.