Branch Manager, Orleans, MA

Santander • Orleans, MA

13d • $60,000 - $102,500

About The Position

The Branch Manager oversees branch performance and daily operations, ensuring an excellent customer experience, achievement of financial goals, and efficient operations. The role leads and coaches a team, manages sales activities, deepens customer relationships, and ensures compliance with banking regulations. The Branch Manager fosters a positive work environment and builds a culture of quality and continuous improvement across performance accountabilities.

The role may also support nearby branch locations based on business necessity. Branch hours can include weekends and evenings.

Requirements

• High school diploma, GED, or equivalent.
• At least 3 years of successful experience in retail bank sales management or a related bank operations/support function; or at least 5 years of retail sales management experience or equivalent; or at least 12 months of successful Santander experience related to the role’s essential functions and responsibilities, with endorsement from the District Executive, District Operations Manager, and Region President.
• At least 3 years of experience selling products and/or services in an incentive-based environment.
• Proven experience in a sales leadership role, preferably as a Branch Manager or in a similar position.
• Proven relationship-building skills and a customer-centric approach.
• Excellent leadership, team management, and customer service skills, with a passion for helping others.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Experience coaching and developing team members.
• Excellent verbal and written communication, consultative, and influence skills.
• Ability to educate and connect customers to technology and communicate the value of digital tools and platforms.
• Ability to make data-driven decisions to improve performance and operational outcomes.
• Ability to establish and maintain effective working relationships.
• Ability to create a positive work environment and drive employee engagement.
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Direct overall branch performance and lead the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage a pipeline of prospects and customers effectively.
• Conduct consultative customer conversations to offer tailored solutions that support financial well-being, customer loyalty, and branch productivity.
• Analyze branch performance data and use it to improve performance and operational efficiency.
• Coach and develop team members, set clear expectations, enhance performance, and foster professional development.
• Hire, retain, and motivate branch colleagues across job families.
• Manage branch scheduling to balance business needs with employee availability.
• Use digital technologies and platforms to enhance customer interactions, educate customers about self-service options, and drive business outcomes.
• Provide an elevated customer experience by simplifying processes and delivering exceptional service.
• Manage escalated customer problems and provide effective solutions.
• Communicate with customers in person, by phone, and through digital channels.
• Manage branch risk and compliance, ensuring adherence to company policies and regulatory requirements.
• Support nearby branch locations when business necessity requires it.

Benefits

• Competitive rewards package; benefits are described as supporting employees, their families, and well-being, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED