Branch Manager (AMS)

Enerflex Ltd•Kilgore, TX

About The Position

The Branch Manager manages the day-to-day operations of the branch, including its financial performance, sales and service objectives, employees, shop activities, and customer relationships. The role oversees service and parts functions, shop and field work, equipment overhauls and repairs, staffing, inventory, expenses, and 24/7 organizational coverage. The Branch Manager ensures work is completed to quality, efficiency, safety, and customer-satisfaction standards, and supports employee guidance, career growth, training, and development. Enerflex is a global provider of energy infrastructure solutions, with more than 5,000 employees in over 25 countries. The company emphasizes integrity, commitment, creativity, success, safety, innovation, and inclusive service to customers.

Requirements

Bachelor’s degree and ten or more years of related experience and/or training, or an equivalent combination of education and experience.
Self-starter who takes initiative and demonstrates urgency.
Good leadership skills.
High degree of computer literacy in MS Excel and Windows-based programs.
Above-average written, verbal, listening, and conflict-resolution communication skills.
Ability to work effectively with others.
Problem-solving ability, including handling unexpected problems.
Ability to make sound decisions.
Strong organizational skills.
Extensive knowledge of different kinds of compressor units to be overhauled in the shop and field.
Strong interpersonal skills for customer relations.
Ability to work under pressure.

Nice To Haves

Experience with plant operation is preferred.

Responsibilities

Implement and promote Health, Safety & Environmental standards and policies and comply with customer and external-agency regulatory requirements.
Meet branch financial objectives by preparing annual sales and service budgets, analyzing variances, and initiating corrective actions.
Establish sales and service objectives, forecast revenue quotas and expected sales volume, and project profit for existing and new products.
Set and adjust selling prices by monitoring costs, competition, supply, and demand.
Manage the duties of the Field Service Manager, Parts Department, Shop Lead, and Service Admin.
Communicate job scope and expectations to direct reports; recommend salary increases, promotions, and transfers; counsel and discipline employees; and enforce company policies and procedures.
Create staffing plans and recruit personnel as required.
Ensure service jobs are performed and completed, and coordinate with customers and Technical Services for startup and warranty work.
Improve service programs by analyzing service and support failures and developing and implementing new approaches and techniques.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
Monitor paperwork for accuracy and completeness, including customer service and parts invoices, manufacturer warranty claims, and internal expenses.
Maintain customer relationships and generate branch growth and service opportunities.
Direct equipment and machinery overhauls, rotating-equipment services and repairs, and shop activities at the designated Make Ready location.
Plan and direct shop personnel and jobs to achieve controllable-expense and operating-income goals.
Plan, organize, and direct employee schedules, offices, and facilities.
Monitor and take corrective action to achieve guaranteed operating efficiency and customer satisfaction for jobs in the designated area.
Oversee maintenance and utilization of spare parts and supplies, and maintain inventory at acceptable levels.
Build working relationships with employees and provide guidance for individual needs, career growth, training, and development.
Promote a quality-management culture and excellent service.
Negotiate and monitor machinery and equipment repair services.
Manage branch SG&A and the organization's 24/7 coverage.