Branch Manager- Lake Norden

Bankstar Financial•Volga, SD

13d•Onsite

About The Position

The Branch Manager leads the overall operations, performance, and growth of the Lake Norden branch, providing strategic direction and hands-on management of staff, customer relationships, and financial results. The role oversees retail and lending functions, including originating and managing various loan types, while ensuring sound credit decisions and compliance with bank policies. The Branch Manager drives business development, develops employees, represents the bank in the community, and supports the organization’s goals, mission, and values. Additional duties may be assigned as business needs evolve. This position oversees the Lake Norden bank employees and reports to the Market President-Volga. It is a full-time, exempt role with a Monday-Friday core schedule. Work is performed in a standard office environment with minimal noise, with travel as needed.

Requirements

Bachelor’s degree in business, finance, or a related field, or equivalent, required.
At least 3 years of experience in loan operations, loan processing, or a related banking function, or an equivalent combination of education and experience.
Effective verbal and written communication skills.
Ability to work collaboratively across departments and build strong relationships with staff, customers, and vendors.
Exceptional customer service skills.
Ability to thrive in a collaborative environment and contribute to team success, including working effectively within a small team or with external partners.
Problem-solving and decision-making skills; accuracy, prioritization, and adaptability to shifting demands with minimal supervision.
Ability to embrace change and incorporate new ideas, processes, and procedures while maintaining a positive attitude.
Accountability, reliability, and ability to make independent decisions.
Critical-thinking skills, including identifying problems, assessing information for accuracy and relevance, and using sound judgment to develop and recommend solutions.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Ability to intermittently remain stationary for extended periods and occasionally move objects weighing up to 25 pounds.

Responsibilities

Work with Human Resources to recruit qualified candidates and participate in hiring and selection.
Set clear performance standards, conduct regular performance evaluations, and manage compensation in alignment with the bank’s salary administration program in conjunction with Human Resources.
Provide overall leadership and direction for the Lake Norden branch and ensure efficient daily operations of a full-service location.
Oversee retail banking functions, including teller services, deposit operations, and consumer lending; delegate responsibilities and manage staff performance.
Establish branch goals aligned with the bank’s strategic objectives.
Collaborate with the Market President to develop annual budgets, sales goals, and performance targets, and share accountability for financial results, customer satisfaction, and minimizing operational losses.
Lead business development by calling on customers, prospecting for new relationships, and strengthening existing ones.
Drive growth through in-branch sales initiatives, campaigns, and community involvement aligned with the bank’s mission and long-term profitability.
Originate, analyze, underwrite, and service agricultural, commercial, consumer, and other loans.
Interview applicants, assess financial needs, evaluate creditworthiness and risk, verify application data, and establish appropriate loan terms in accordance with bank policies and guidelines.
Refer customers to the residential mortgage department when appropriate.
Make credit decisions within assigned lending authority and present or recommend loans to the credit committee when appropriate.
Negotiate loan terms, oversee loan participations with other creditors, and ensure timely and accurate loan disbursement.
Manage the loan portfolio by maintaining current credit files, monitoring loan performance, and ensuring compliance with lending policies and objectives.
Conduct financial analysis, review operating statements, and perform on-site visits to assess collateral, borrower operations, and management capability.
Review customers’ financial needs and recommend suitable loan and banking solutions.
Ensure high-quality service delivery and strengthen customer relationships through regular communication and support.
Lead, coach, and develop staff, including ensuring training in customer service, sales, operations, and bank products and services.
Foster teamwork, employee morale, accountability, and exceptional service quality.
Promote and model the bank’s core values, mission, and purpose, and cultivate a strong service culture and positive work environment.
Collaborate with department leaders to support alignment, communication, and operational success.
Participate in community and business development activities to enhance the bank’s reputation, identify prospects, and strengthen community relationships.
Ensure compliance with applicable regulations, including Community Reinvestment Act requirements.
Complete required training in a timely manner.
Ensure activities comply with applicable federal and state regulations, including TILA, RESPA, ECOA, and other lending laws as relevant to the role.
Adhere to BSA, AML, and CIP requirements as relevant to the role.
Maintain confidentiality of customer information and follow privacy and security guidelines.
Follow internal policies, procedures, and secondary market guidelines for loan processing and documentation.