Branch Manager, Regional Opportunities

Scotiabank•Barrie, ON

1d•Hybrid

About The Position

The Branch Manager Development Program is designed for ambitious leaders who are ready to accelerate their career while gaining broad experience across our retail network. Participants complete an immersive training and development journey, building the skills and knowledge required to successfully lead a Scotiabank branch. Following the initial training period (typically 3–6 months), successful candidates will be placed into Branch Manager opportunities based on business needs within a defined geographic area. As part of this program, flexibility and mobility are key, and participants should be comfortable accepting assignments across the locations outlined in this posting. Our Branch Managers provide direction, guidance and support to team members while simultaneously being responsible for the overall success of the Branch through individual and team financial objectives. Through strong sales, profitable growth, and retention of the Branch’s retail and small business portfolio it is the successful candidate’s role to ensure the Branch is providing services that are aligned with our customer-focused culture. The ability to inspire, lead and develop a diverse sales and service team is just one aspect of a successful Branch Manager; it also takes an imbedded belief in providing a customer focused service!

Requirements

Effective sales management and leadership skills are essential, along with the ability to influence and motivate others.
Must set a positive example of change and encourage others to do the same.
A thorough understanding of Retail and Small Business products and services is required.
Excellent written and verbal communication skills are essential in addition to strong presentation and facilitation abilities.
Expert knowledge of sales and service management activities and techniques, including execution of the Branch Management Disciplines
Demonstrated knowledge of the marketplace in which the branch operates
Thorough knowledge of Retail and Small Business products and services, including a working knowledge of systems, routines and operating procedures
In depth knowledge of credit risk/adjudication policies and processes
Proven experience with people and performance management techniques
Regulatory compliance training related to Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FCAC, FATCA
Trained in Mutual Funds Compliance Officer responsibilities, processes and guidelines
Prior experience managing Branch routines and operating procedures
Willingness and ability to travel or relocate within the identified market is a requirement of the program.
Flexibility and mobility are key, and participants should be comfortable accepting assignments across the locations outlined in this posting.

Nice To Haves

Initial training period of approximately 3–6 months.
Training may take place at one or more designated locations.
Upon successful completion, placement into a Branch Manager vacancy within the specified geographic region.

Responsibilities

Inspiring, leading and developing a diverse sales and service team by embracing and championing change management initiatives
Providing direction, guidance and support to team members, resolving issues and facilitating collaboration with Branch partners
Planning and leading Branch leadership activities in accordance with the Branch Management Disciplines
Managing Branch workloads, including the assignment of customer relationships
Recruiting, hiring and promoting team members in accordance with standard Bank policies
Ensuring that all employees and activities are aligned to be customer-focused
Demonstrating and modelling the expected service standards during customer interactions
Reviewing recorded customer concerns and resolving escalated concerns and issues
Ensuring the Branch presents a professional image according to Bank and brand care requirements
Establishing individual and overall branch goals with the District Vice-President
Motivating and focusing the efforts of supervisory and non-supervisory direct reports to ensure consistent delivery of branch goals and objectives
Analyzing the local market area including the competition
Maintaining a business profile within the community
Escalating issues/obstacles/trends to District Vice-President and/or applicable Shared Services department, as appropriate with recommendations/solutions
Oversee the implementation of the Bank’s policies, practices, special initiatives and procedures
Ensuring workflows and organization plans are efficient and effective
Ensuring that daily and periodic management controls are in place
Ensuring all regulatory compliance and ongoing product knowledge and training associated with each employee’s
Ensure Branch is compliant according to Operational Excellence guidelines
Manage and minimize the Bank’s exposure to risk
Executing duties of Branch Compliance Officer for the sale of Mutual Funds or providing supervisory oversight of their execution
Ensuring branch compliance with Mutual Fund Dealers Association (MFDA) rules and regulations, as well as Scotia Securities Inc (SSI) guidelines/processes
Ensuring Branch compliance with regulatory activities and guidelines including Privacy, Anti-Money Laundering/Anti-Terrorist Financing, Financial Consumer Agency of Canada (FCAC), Foreign Account Tax Compliance Act (FATCA), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Occupational Health & Safety (OHS)
Providing supervisory oversight and direction to assigned compliance officers and alternate compliance officers
Complete periodic monitoring activities as required, confirming compliance with bank policies and effective risk management is in place
Ensuring strict adherence to Bank security procedures, including assigned authorities and limits
Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to the District Vice- President and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
Adhering to cash, custody and security procedures and policies at all times