Branch Manager- Somers Main Street Branch/ Somers CT

M&T Bank•Somers, CT

1d•$82,100 - $136,900

About The Position

The Branch Manager manages all activities of the Somers Main Street branch and is responsible for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role also has personal production responsibility. The Branch Manager leads the branch team in achieving annual sales and profitability goals and overseeing branch operations. The role involves developing employees, supporting customer and business relationships, maintaining a strong risk and control environment, and representing the bank in the local community. The manager is responsible for maintaining registration requirements under the Federal SAFE Act and staying current on operational, product, and system changes.

Requirements

Bachelor’s degree and at least 3 years of relevant experience; alternatively, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience.
Strong communication and interpersonal skills.
Demonstrated organization, time management, and prioritization skills.
Meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated experience in the banking industry.
Knowledge of the local community landscape and community involvement.
Demonstrated sales and business development experience and success.
Demonstrated Business Banking knowledge, including products, services, and client relationship management.
Customer service experience.

Responsibilities

Manage the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
Identify Retail and Business Banking customers’ needs and use sales processes, tools, and resources to provide personalized short- and long-term solutions.
Independently source and process Business Banking loan requests up to $250,000 and bundle products and services where appropriate.
Ensure compliance with regulatory, operational, security, control, policy, procedure, and audit requirements; maintain a strong risk and control environment that protects customer and bank assets.
Equip employees to identify, escalate, and respond to emerging fraud trends, scams, and financial crimes.
Educate customers about evolving fraud risks and support customers affected by fraud by explaining available resources and guiding them through recovery and resolution.
Promote fraud-prevention tools, account monitoring services, digital security features, and customer security best practices.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees to achieve individual and branch performance goals.
Build a high-performing, customer-focused culture that promotes engagement, accountability, continuous development, and alignment with brand standards and bank priorities.
Conduct performance management, provide ongoing feedback, and support employee career growth while adhering to M&T Bank leadership competencies.
Prospect and follow up with customers, retain and grow consumer and business households, deepen customer engagement, and engage team members and business partners when appropriate.
Represent the bank in the local community and build partnerships with businesses, nonprofit organizations, schools, and community groups.
Represent the bank at community events, networking opportunities, and philanthropic initiatives; identify opportunities to increase brand awareness, customer acquisition, community engagement, and financial education.
Understand and adhere to company risk and regulatory standards, policies, and controls in accordance with the company’s Risk Appetite, and escalate risk-related issues to management.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Meet and maintain Federal SAFE Act registration requirements.
Stay current on operational, product, and system changes and enhancements and demonstrate sound risk management decisions.
Complete other related duties as assigned.