Branch Manager - St. Cloud, MN

St. Cloud Heritage•St. Cloud, MN

1d•Onsite

About The Position

The Branch Manager I leads a team to deliver high-quality, efficient, and compliant operations while driving team performance and growth in a single branch or channel. The role partners with leadership to advance strategic initiatives, optimize processes, and align branch activity with organizational goals. It contributes to department and organizational success by developing team members, managing operational performance, strengthening community presence, and driving key initiatives. This position is based at the St. Cloud, Minnesota branch. The manager oversees daily branch operations and compliance, develops and coaches employees, monitors performance and staffing, manages budgets, supports escalated member and employee issues, and collaborates with other leaders on projects and organizational priorities. The role also represents Affinity Plus in the community and ensures the team delivers a strong member experience. The position involves in-person interaction and coordination with employees and departments. The standard schedule is Monday through Friday business hours, with flexibility and a Saturday rotation. Reliable attendance is an essential function. The work is primarily computer-based and involves sitting most of the time, frequent phone use, occasional bending and similar movements, repetitive tasks, and lifting, carrying, pushing, or pulling up to approximately 50 pounds.

Requirements

At least 2 years of formal leadership experience managing teams in a small-sized market.
Comprehensive knowledge of Affinity Plus or financial-industry operations, services, business, and financial data.
Demonstrated ability to lead and develop a team and foster trust, engagement, and a positive culture.
Ability to coach employees, provide performance feedback, and create development plans.
Ability to build a collaborative environment that supports accountability, teamwork, and high performance.
Ability to motivate employees to achieve branch goals, member service standards, and operational excellence.
Ability to model organizational values.
Strong judgment and critical thinking to analyze complex member, operational, and employee situations and make timely decisions.
Ability to resolve escalated issues independently and seek input or escalate when appropriate.
Ability to make sound decisions amid ambiguity and apply business, financial, and organizational insight.
Ability to build trusting relationships with members, employees, community partners, and cross-functional teams.
Ability to collaborate with area leadership and other branches.
Ability to set branch priorities, manage competing responsibilities, and meet goals and deadlines.
Ability to hold oneself and the branch team accountable to performance, operational, and member-service expectations.
Strong communication and influencing skills, including facilitating discussions, giving clear direction, listening actively, resolving conflicts, and following through.
Openness to feedback and ability to pursue professional development, set growth goals, and apply new learning.
Ability to lead through ambiguity, manage change, and drive process improvements.
Effective time management and prioritization skills.
Advanced computer and technology skills, including navigating multiple systems.
Accuracy and thoroughness in completing tasks.
Reliability, integrity, and ability to maintain confidentiality.
Ability to meet the position's physical requirements, including sitting 90–95% of the time, standing 5–10%, working at a computer 98% of the day, using the phone 40–60%, occasional bending, twisting, kneeling, stooping, or crouching, repetitive movements, and lifting, carrying, pushing, or pulling up to approximately 50 pounds.
Ability to work standard Monday through Friday business hours with a flexible schedule and Saturday rotation, and maintain consistent and reliable attendance.
Ability to perform essential job functions, with reasonable accommodations where applicable.

Nice To Haves

Experience with consumer lending, checking and savings accounts, IRAs, CDs, and other credit union products.

Responsibilities

Lead day-to-day branch operations and ensure they are efficient and aligned with organizational goals.
Develop, coach, and provide actionable feedback to employees; manage evaluations, development plans, and performance actions.
Foster a collaborative, inclusive, accountable workplace and support employee engagement and career growth.
Lead hiring, onboarding, training, team meetings, and individual check-ins.
Participate in local and statewide leadership development activities.
Oversee operational activities and ensure compliance with policies, procedures, regulations, and quality standards.
Monitor performance metrics, trends, and resource needs; create schedules to maintain appropriate staffing.
Ensure completion of required branch reports, including monthly verification reports.
Resolve escalated or complex member and employee issues and maintain working knowledge of member-facing roles.
Prepare and manage branch budgets and use resources responsibly.
Lead or support branch projects, process improvements, and change initiatives.
Partner with cross-functional leaders to align branch goals with organizational strategies and priorities.
Represent the branch in leadership forums and communicate progress, challenges, and updates.
Support organizational and area initiatives involving promotions, omnichannel experience, projects, and targeted goals.
Promote Affinity Plus through community outreach and business development.
Keep employees focused on exceptional member service, member needs, and organizational goals.
Support positive member and employee experience measures, including engagement, growth, and service feedback.
Perform other duties as assigned.