Branch Manager - Magnolia Mall

Regions Bank•Natchez, MS

1d•Onsite

About The Position

The Branch Manager is responsible for maintaining an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role combines individual sales and customer service with team leadership, branch operations, associate performance management, and compliance. The manager drives branch results by meeting and exceeding sales, quality, and service goals while keeping the branch operationally efficient and compliant. The Branch Manager builds and maintains customer relationships, identifies financial needs, and helps customers work toward their goals. The role includes coaching and developing associates, generating new business, educating customers and the community about financial wellness and banking technology, resolving escalated issues, and coordinating with internal partners to address complex financial needs. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

High school diploma or GED.
Two years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain required continuing education.
Ability to work on Saturdays as needed.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Five years of banking and/or lending experience.
Five years of relationship-based client consultation experience.

Responsibilities

Lead a small team of branch associates responsible for generating new revenue by identifying customer needs and providing guidance about Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and banking technology and digital solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
Provide a consistent customer experience, handle transactional needs, and share responsibility for greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates in partnership with senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, audit requirements, laws, and regulations; ensure associates complete delegated operational risk management duties and identify and report operational risks.