BRANCH MANAGER TW

TW Metals LLC•Charlotte, NC

About The Position

The Branch Manager leads all sales and operations at a TW Metals branch and owns its P&L. Reporting to the Regional General Manager, this position executes company strategy locally and is accountable for profitable growth and branch performance metrics. The Branch Manager develops and coaches employees, cultivates customer relationships, and ensures efficient daily operations and a safe working environment. The role oversees branch sales, customer service, contract management, purchasing, processing, warehouse, and shipping. It also manages branch budgets, inventory, working capital, quality, safety, and personnel actions in accordance with company policies and applicable requirements.

Requirements

Typically 5 or more years of experience in metals distribution sales, operations, or a related area.
One to three years of supervisory experience.
Proven track record of growing sales and profitability.
Comfort working in a fast-paced environment and ability to make quick decisions that positively impact the company.
Extensive knowledge of branch operations, including sales, inventory management, and financial management such as P&L, budgeting, and working capital.
Strong leadership, coaching, and communication skills with employees, management, and customers.
Working knowledge of safety programs and OSHA requirements.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite and general AI tools such as CoPilot, and ability to learn the company’s Metalware business system.

Nice To Haves

Bachelor’s degree in Business or a related field.

Responsibilities

Own the branch P&L and budget; monitor sales, gross margin, operating expenses, and return on capital, and take corrective action to meet growth and profitability targets.
Lead the branch safety program, enforce company safety policies and procedures, ensure compliance with OSHA and other regulatory requirements, provide required training, conduct inspections and meetings, and ensure incidents and near misses are reported, investigated, and corrected.
Promote the health, well-being, and engagement of branch employees.
Execute company commercial and operational strategy locally by translating company and regional objectives into branch plans, goals, and milestones within approved budgets.
Lead branch sales and operations, including customer service, contract management, purchasing, processing, warehouse, and shipping, in line with company policies and procedures.
Build and manage relationships with existing and prospective customers, win new accounts, and expand sales with current customers in coordination with BDMs, Enterprise sales teams on strategic accounts, and the Region Sales Manager.
Monitor markets, customers, vendors, and competitors; recommend local pricing and sales efforts.
Manage branch inventory and working capital, including receivables and aged or excess stock, to meet inventory-turn, service-level, and cash-flow objectives.
Review production costs and quality, and adjust processing and inventory-control programs as needed.
Coach and develop employees through ongoing feedback, performance reviews, training, and development plans; build bench strength and succession for key roles.
Exercise authority over personnel actions, including hiring, performance management, discipline, and termination.
Ensure compliance with company quality policies, procedures, and certification requirements, and drive corrective action on customer quality issues.