Branch Manager - Chatham, NY

Trustco Bank • Chatham, NY

13h • $57,500 - $72,500

About The Position

The Branch Manager leads the daily operations of a full-service Trustco Bank branch, overseeing branch performance across sales, customer service, lending, operations, and security. The role coaches and develops the branch team, builds strong customer relationships, and drives business growth through new business development, referrals, and client retention. The ideal candidate combines leadership and excellent service with operational efficiency and strategic business growth.

Requirements

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English.
• Access to reliable transportation.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs. and stand for extended periods.

Nice To Haves

• Bilingual ability.
• Bachelor’s degree.
• Previous banking or financial services experience.

Responsibilities

• Lead and manage branch operations to ensure exceptional customer service and operational excellence.
• Develop deposit, loan, and business opportunities and achieve branch sales and retention goals.
• Build and promote the branch’s identity and foster a sales-driven, customer-focused culture.
• Supervise, coach, and evaluate Assistant Branch Managers, the Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Sell new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions, including large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report branch performance, opportunities, and challenges to senior management.

Benefits

• Medical, dental, and vision insurance.
• Health savings account with an annual employer contribution.
• 401(k) retirement plan with employer match.
• Paid time off and 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED