Branch Manager - Segment or Small Geography

Cummins • Spokane, WA

13d • Onsite

About The Position

We are looking for a talented Branch Manager – Segment or Small Geography to join our team in General Management in Spokane, WA. In this role, you will make an impact in the following ways: Drive consistent financial performance by owning P&L across multiple branches, aligning execution to the Annual Operating Plan, and actively managing key metrics like profitability, asset utilization, and balanced scorecards. Scale business growth across the region by leading market analysis, executing sales and marketing plans, and building strong customer relationships and strategic partnerships. Elevate customer experience and loyalty by fostering a service-first culture, improving Net Promoter Scores, and ensuring consistent, high-quality branch operations. Strengthen operational excellence by optimizing branch processes, improving Repair Event Cycle Time, and proactively addressing recurring warranty issues to enhance product and service quality. Build a high-performing leadership pipeline by coaching, developing, and holding Branch Managers accountable through clear goals, work plans, and Individual Development Plans. Ensure safety, compliance, and corporate responsibility by upholding health, safety, and environmental standards while promoting a culture that supports employees and the community. Align regional strategy with enterprise goals by developing a deep understanding of Cummins’ business across markets and translating that into locally effective execution. Lead with accountability and collaboration by coordinating across functions, empowering teams, and ensuring day-to-day branch operations consistently deliver on performance, customer satisfaction, and growth objectives.

Requirements

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Significant relevant experience required, including managerial and budgetary experience.
• Minimum 3-5 years of operational management experience leading multi-segment service operations (Power Generation, On Highway, and Industrial)
• Demonstrated experience leading large service operations teams, including technicians, supervisors, and support staff
• Proven ability to manage complex, multi-segment service environments with competing customer and operational priorities
• Strong track record of delivering results across key operational metrics (productivity, work in progress, financial performance, and customer satisfaction)
• Experience partnering cross-functionally with Service, Parts, and Sales to drive business performance

Nice To Haves

• Six Sigma Green Belt certification or Sponsor certification preferred

Responsibilities

• Apply strong financial acumen to interpret P&L, scorecards, and asset metrics—making data-driven decisions that improve profitability and operational efficiency across branches.
• Build and lead high-performing teams by creating alignment, leveraging diverse strengths, and fostering accountability among Branch Managers and their teams.
• Use business insight to guide strategy by connecting market trends, regional dynamics, and Cummins’ broader goals into actionable plans that drive growth.
• Communicate with clarity and purpose across all levels—ensuring expectations, priorities, and performance insights are well understood and acted upon.
• Lead with a customer-first mindset by strengthening relationships, improving service delivery, and ensuring branches consistently meet or exceed customer expectations.
• Develop talent and drive engagement by coaching leaders, supporting career growth, and creating an environment where employees are motivated and empowered to perform at their best.
• Champion a culture of safety, accountability, and inclusion by influencing positive HSE behaviors, valuing diverse perspectives, and effectively managing conflict when it arises.
• Deliver consistent results through operational excellence by optimizing service capability, capacity, and coverage—ensuring the right resources, processes, and performance standards are in place to meet business and customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager