Branch Manager - Segment or Small Geography

Cummins • Spokane, WA

13d • $105,600 - $158,400 • Onsite

About The Position

We are looking for a talented Branch Manager – Segment or Small Geography to join our team in General Management in Spokane, WA. In this role, you will make an impact by driving consistent financial performance, scaling business growth, elevating customer experience and loyalty, strengthening operational excellence, building a high-performing leadership pipeline, ensuring safety, compliance, and corporate responsibility, aligning regional strategy with enterprise goals, and leading with accountability and collaboration.

Requirements

• Ownership of P&L across multiple branches
• Execution of Annual Operating Plan
• Management of key metrics (profitability, asset utilization, balanced scorecards)
• Market analysis
• Execution of sales and marketing plans
• Building customer relationships and strategic partnerships
• Fostering a service-first culture
• Improving Net Promoter Scores
• Ensuring consistent, high-quality branch operations
• Optimizing branch processes
• Improving Repair Event Cycle Time
• Addressing recurring warranty issues
• Coaching, developing, and holding Branch Managers accountable
• Setting clear goals, work plans, and Individual Development Plans
• Upholding health, safety, and environmental standards
• Promoting a culture that supports employees and the community
• Understanding of Cummins’ business across markets
• Coordinating across functions
• Empowering teams

Responsibilities

• Drive consistent financial performance by owning P&L across multiple branches, aligning execution to the Annual Operating Plan, and actively managing key metrics like profitability, asset utilization, and balanced scorecards.
• Scale business growth across the region by leading market analysis, executing sales and marketing plans, and building strong customer relationships and strategic partnerships.
• Elevate customer experience and loyalty by fostering a service-first culture, improving Net Promoter Scores, and ensuring consistent, high-quality branch operations.
• Strengthen operational excellence by optimizing branch processes, improving Repair Event Cycle Time, and proactively addressing recurring warranty issues to enhance product and service quality.
• Build a high-performing leadership pipeline by coaching, developing, and holding Branch Managers accountable through clear goals, work plans, and Individual Development Plans.
• Ensure safety, compliance, and corporate responsibility by upholding health, safety, and environmental standards while promoting a culture that supports employees and the community.
• Align regional strategy with enterprise goals by developing a deep understanding of Cummins’ business across markets and translating that into locally effective execution.
• Lead with accountability and collaboration by coordinating across functions, empowering teams, and ensuring day-to-day branch operations consistently deliver on performance, customer satisfaction, and growth objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed