Branch Manager - Rental and Service

QXO•Dallas, TX

6d•Onsite

About The Position

The Branch Manager is responsible for the overall leadership, operational performance, financial success, and customer satisfaction of an assigned branch. This role oversees daily operations, sales support, inventory management, customer service, safety, and employee development while ensuring the branch operates efficiently and delivers exceptional service. The Branch Manager partners with leadership to drive profitable growth, operational excellence, and a culture of accountability across all areas of the business.

Requirements

Strong leadership and employee development skills
Excellent communication, coaching, and relationship-building abilities
Strong business acumen with financial and operational awareness
Proven organizational, planning, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong decision-making abilities
Commitment to operational excellence and workplace safety
5–7 years of progressive experience in branch operations, distribution, manufacturing, building materials, construction, or related industries
3+ years of leadership or management experience
Experience managing inventory, operations, sales support, and customer service functions
Proficiency with Microsoft Office, ERP systems, CRM platforms, and operational reporting tools
Valid driver's license
Ability to stand, walk, bend, and move throughout operational facilities
Occasional lifting of materials or equipment up to 50 pounds
Occasional travel to customer locations, branch facilities, or regional meetings
May require extended hours based on business needs

Nice To Haves

Bachelor's degree in Business, Management, Construction Management, or related field preferred

Responsibilities

Lead the day-to-day operations of the branch to ensure safe, efficient, and profitable performance
Coordinate operational activities across sales, warehouse, yard, production, delivery, inventory, customer service, and administrative functions
Monitor workflow, productivity, inventory levels, and customer satisfaction to achieve operational goals
Implement process improvements that increase efficiency, service quality, and profitability
Maintain clean, organized, and professional branch facilities
Recruit, hire, onboard, coach, develop, and retain high-performing team members
Establish performance expectations and hold employees accountable for results
Conduct performance reviews and provide ongoing coaching and professional development
Foster a culture centered on teamwork, accountability, safety, and continuous improvement
Partner with Human Resources on employee relations, workforce planning, and performance management
Promote exceptional customer service across all branch operations
Support sales growth by partnering with Inside Sales, Outside Sales, and operations teams
Build and maintain strong relationships with customers, vendors, contractors, and business partners
Assist with resolving escalated customer concerns and implementing long-term solutions
Identify opportunities to expand customer relationships and increase market share
Manage branch budgets, expenses, labor utilization, and key performance indicators
Monitor branch profitability and identify opportunities to improve financial performance
Review operational reports and implement corrective actions as needed
Partner with Accounting to support receivables, payables, inventory controls, and financial accuracy
Ensure efficient use of company assets, equipment, and resources
Oversee inventory management and inventory accuracy initiatives
Ensure proper receiving, storage, handling, and movement of inventory
Monitor inventory investment while maintaining product availability
Support cycle counts, physical inventories, and inventory control processes
Oversee maintenance and readiness of company facilities and equipment
Promote and maintain a safety-first culture throughout the branch
Ensure compliance with OSHA, DOT (where applicable), environmental regulations, and company policies
Conduct routine safety meetings, inspections, and operational reviews
Investigate accidents, injuries, and near misses while implementing corrective actions
Ensure employees receive required training and utilize appropriate PPE
Partner with regional leadership to execute business objectives and growth initiatives
Support acquisitions, branch integrations, and operational improvement projects
Represent QXO professionally within the local community and industry
Drive continuous improvement initiatives that strengthen customer satisfaction and operational performance
Perform additional duties as assigned