Branch Manager, AVP Retail Banking

Lowell Five Bank•Haverhill, MA

14h•Hybrid

About The Position

ABOUT LOWELL FIVE With nearly $1.8 billion in assets, over 200 employees and 15 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five Bank is honored to play a vital role in the economic vitality of the region. Our employees are engaged in myriad community boards and organizations with the Bank’s support. We are proud of the longevity of our employees, and we are committed to finding new talent for our team. We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employee’s best life. For more information, please visit www.lowellfive.com [http://www.lowellfive.com].

Requirements

Bachelor’s degree in business or finance, or equivalent experience strongly preferred
Minimum of 3 years’ management experience and proven leadership capabilities required, preferably in a retail banking environment
Results-driven and proven sales and business development experience
Advanced knowledge of bank products and services as well as policies and procedures
Customer focus with the ability to build and maintain relationships
High degree of initiative, dependability, and ability to work independently
Detail-oriented, analytical with the ability to provide solutions
Extremely organized, ability to multi-task, prioritize, and adapt to change while assimilating new information quickly
Strong advisory skills with the ability to coach team in support of daily performance and behavioral expectations
Ability to communicate professionally, both in writing and verbally
Strong working knowledge of computer programs and applications, including Microsoft Office Suite, Fiserv DNA, Q2 or related digital banking solution (user/administrator), Salesforce (or related CRM), and Synergy strongly preferred; comfort level with cash recycler and discriminator a plus
Must be able to work both opening and closing hours as the branch schedule requires; flexibility in work schedule and at times, location
Ability to occasionally lift office products and supplies weighing up to approximately 25 pounds

Nice To Haves

Fiserv DNA, Q2 or related digital banking solution (user/administrator)
Salesforce (or related CRM)
Synergy strongly preferred
Comfort level with cash recycler and discriminator a plus

Responsibilities

Conducts business development calls both independently and part of a team to acquire new personal and business banking relationships to promote growth within the local marketplace; responds to inquiries and follows up on information requests in a timely manner
Proactively engages with customers to deepen existing relationships and strengthen partnerships throughout the organization; optimizes relationship growth management by scheduling regular reviews with customers
Recognizes commercial lending and cash management opportunities within existing customer base; creates and fosters a successful relationship with the commercial lending and business banking teams
Utilizes and promotes the usage of Salesforce (CRM); compiles, reviews and analyzes data to outline growth strategies
Maintains a strong working knowledge of Bank products and services, the Bank’s brand standards and value proposition, as well as industry trends and developments that may impact lending, deposits, or customer needs
Promotes the Bank through involvement in community activities and professional organizations
Manages vault, orders money and monitors cash flow to ensure proper levels are met; verifies currency deliveries and shipments and processes night deposit when needed
Oversees ATM to ensure adequate cash and supplies and troubleshooting when needed
Advises mortgage applicants and maintains licensure under specific NMLS guidelines
Acts as a resource to staff and customers for digital banking solutions and assists with onboarding and troubleshooting as necessary
Ensures customers receive exceptional service, resolving any problems or complaints in a timely manner
Maintains effective communication and information sharing across departments; identifies opportunities to improve communication and implement enhancements where appropriate
Ensures that all compliance and quality control standards are met
Completes periodic reports for account maintenance, compliance, auditing, etc.
Manages branch staffing schedule, including timecard management, and delegates work to create and maintain efficiency and productivity
Oversees the maintenance of their physical branch office, including security cameras, alarms and vaults, outside grounds and building, and office equipment, including contact for regular preventative maintenance and emergency repairs.
Ensures all customer interactions reflect and reinforce the Bank’s brand
Creates and fosters an inclusive team environment
Provides recognition to individuals and teams in support of the Banks strategic goals
Trains and coaches staff on best practices to foster an advisory culture and to create a path for growth and success
Prepares and delivers performance evaluations, makes compensation recommendations, and aids with goal setting to develop staff
Resolves routine personnel problems
Collaborates with Human Resources with respect to hiring decisions as necessary
Maintains a high level of experience through various educational training channels