AVP Branch Manager

Peoples Bank • Lexington, KY

10h • Onsite

About The Position

This position leads the branch’s efforts to proactively meet the client’s financial needs through our sales process which focuses on a client-centric, consultative sales approach whereby we are working to uncover, identify and deliver products and services to satisfy the client’s financial needs and exceed their expectations. These offerings will include our consumer and business deposit and loan product lines, financial services and partner products and services such as investment offerings, insurance offerings, mortgages, etc. This is a sales and sales leader role which requires the ability to meet expected individual and branch goals and metrics. This includes activities and results. A successful candidate needs to be an energetic, enthusiastic team player with excellent communication, problem solving, and customer service, cross selling and lending skills to achieve stated goals. This position requires strong leadership skills, great organizational skills and the ability to assist in motivating and developing the branch team; along with following and coaching operational standards.

Requirements

• Bachelor’s Degree or equivalent experience in the financial services industry.
• 1-3 years’ experience in a manager role preferred.
• Must be an energetic, enthusiastic team player.
• Demonstrated previous sales success as an individual and as a leader.
• Excellent communication, problem solving, customer service, cross selling and lending skills.
• Must be a decision-maker with well-developed interpersonal skills to represent the Bank positively in dealing with clients, employees and the community.
• Must possess strong leadership skills, great organizational skills and the ability to motivate and develop the branch team.
• Must be able to pass background and credit standards to hold NMLS credentials
• Trustworthy and confidential behavior is essential in this role.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency.
• Ability to work individually and with others.
• Must be able to travel (i.e. to Marietta Ohio Training Center) to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.
• Valid Driver’s license.
• Daily Reliable transportation.

Responsibilities

• Will be responsible for employee and business development.
• Will be responsible for managing a sales pipeline, sales activities, achieving assigned goals and surpassing scorecard metrics both individually and as a branch.
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered.
• Acquires, uses, and maintains, consumer and business lending product knowledge and abilities to generate and execute lending and deposit products.
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, compliance, consumer and business loan documents and procedure manuals.
• Will be responsible for the support and leadership of branch staff in servicing clients and building a book of business focused on steady growth and consistent profit improvement.
• Pro-actively meet the clients’ financial needs through our sales process.
• Utilize Salesforce for client and prospect interactions and sales activities.
• Make outside business calls to clients and prospects to acquire and retain business.
• Must be able to establish, maintain and grow, working relationships with partners.
• Must be able to energize development processes by conducting regular sales meetings and well-structured coaching sessions to provide balanced feedback with actionable items that ensure individual and branch success.
• With the assistance of the Regional Manager, the Branch Manager will assign goals, monitor branch progress and make necessary adjustments to achieve exceptional results.
• Responsible for managing and overseeing the day-to-day branch activities; developing, retaining and recruiting high quality staff; building on and maintaining world class service levels.
• Establish and maintain an efficient, production and collaborative working environment based on continuous and effective staff communication.
• Conducts weekly staff meetings to engage the team in the performance of the branch.
• Conducts structured monthly or more frequent coaching sessions to provide balanced feedback with actional items that ensure individual and branch success.
• Responsible for the preparation and delivery of performance feedback that includes quarterly and annual reviews, developmental action plans and disciplinary action, as applicable.
• Responsible of ensuring team compliance with established policies and procedures which includes Retail Branch Standards.
• Will be responsible for leading branch initiating and building external business and community relationships; managing Community Re-Investment Act strategies.
• Will be responsible for monitoring and working branch delinquency in conjunction with our collection group; teller error and outage control.
• Will be responsible for ensuring overall operational soundness of the branch which includes the annual branch assessment, compliance and regulatory requirements.
• Will be responsible for understanding how to operate a cash drawer and provide coverage as needed based on branch requirements.
• Will possess the knowledge to assist branch associates with troubleshooting and processing transactions on the Teller Insight platform.
• Is responsible for researching and providing resolution to customer and branch concerns.
• Consistently completes required training for all bank and branch policies and procedures.
• Capture client concerns and provide solutions, via self or utilizing with other bank personnel, successfully within stated timelines.
• Will perform special projects as assigned.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager