AVP BRANCH MANAGER I

Baycoast Bank•Seekonk, MA

5h•Onsite

About The Position

Under the oversight of the Senior Vice President/Chief Community Banking Officer and the direction of the Regional Manager, the Branch Manager is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understands customer’s needs, which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Plans, organizes, and directs Branch efforts to meet the financial needs of customers in the assigned community market area; implementing strategies to achieve goals developed for the office as part of the Bank’s overall strategic plan; directly supervising assigned personnel; communicating with appropriate management and staff; ensuring compliance with operating policies and procedures and outside regulatory requirements for the office; providing periodic reports as needed or directed. Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities.

Requirements

Relationship Development and Management experience
Demonstrated ability to lead, motivate, and develop staff
Proven ability to meet/exceed team and individual goals
Good interpersonal and communication skills
Customer service experience
Supervisory experience
Loan origination experience
Knowledge of bank products and services
Positive and helpful attitude
Able to work extended hours if required

Nice To Haves

Bilingual is a plus.
College degree a plus.

Responsibilities

Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction
Effectively engages with customer inquiries in a courteous and efficient manner
Accurately processes various customer transactions.
Leverage problem-solving and strong communication skills to resolve customer issues. Displays willingness to make decisions and exhibits sound and accurate judgement as well as including appropriate individuals in the decision-making process.
The Branch Manager is responsible for the administration and efficient daily operation of a full-service Branch office, including relationship development, customer service, lending, operations, and security and safety in accordance with the Bank’s objectives.
Must maintain a thorough knowledge of all Bank products, services, policies, regulations, and branch systems.
Develops new deposit and loan business; provides a superior level of customer relations and promotes relationship development and service culture through coaching, guidance, and staff motivation.
Achieves individual and branch goals through new business relationship development, referrals, and retention of account relationships.
Develops and implements strategies to expend and broaden relationships with existing customers and prospective businesses through active scheduled sales calls.
Provides leadership, training and supervision, delegates day to day operations to the Assistant Manager and supervisory staff.
Participates in community events & organizations to increase the Bank’s visibility and to enhance new and existing business opportunities.
Manages the Branch office to meet the financial service needs of customers in the assigned community market area.
Works with management in establishing growth, relationship development and profit objectives for the office; providing input to these objectives and to the way performance will be measured and controlled.
Interacts with Senior Management and other Bank Officers to further expand customer relationships and develop new contacts. Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.
Serves as an active member of the customer service team, opening deposit accounts, completing loan applications, problem solving and providing Solutions to customers and is held accountable for the growth of the deposit base and the development of the staff.
Responsible for making outside relationship development and customer service calls to prospective customers within the office market area and submitting required activity reports to their Regional Manager.
Develops and cultivates business contacts in the community: Seeking out and developing new business opportunities
Actively builds a solid network within and outside the company and values relationships highly.
Recognizes and acts upon opportunities to build relationships by helping others connect with others, offering information, sharing resources, etc. within the community.
Maintains an active, visible role in community organizations
Promotes staff involvement in community activities
Exercises responsibility for the success of marketing initiatives and contests in their Branch.
Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and BayCoast Mortgage.
Use Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.
Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.
Maintains a current registration with the Nationwide Multistate Licensing System (NMLS).
Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as relationship development objectives.
Willingness to work within a flexible work week as customers’ needs dictate.
Make certain that all customer service personnel are adequately trained with respect to product knowledge, Customer Centric service standards and relationship development techniques.
Conducts regularly scheduled monthly branch meetings actively encouraging the staff to build customer relationships.
Directly supervises assigned personnel: Make provisions for the proper orientation and training of new personnel. Reviews employee performance throughout the performance improvement period.
Organizes schedules and distributes work among assigned personnel and ensures proper staffing levels to meet customer needs.
Approves all time and attendance records in a timely manner.
Keeping personnel informed of pertinent policies and procedures affecting the office and/or their jobs, creates an atmosphere in which upward communication from employees is encouraged.
An exemplary listener who is open to collaboration and cooperation between colleagues who share responsibility. Exhibits confidence in self and others; inspires and motivates others to perform well. Effectively influences actions and opinions of others; accepts feedback from others. Gives appropriate recognition to others.
Use customer knowledge to coach and develop staff on how to optimize service delivery. Helps customers better articulate their needs; is skilled at handling unique or complex customer requests, issues, or needs.
Creates a branch environment that is highly personal, distinctive, interactive, and satisfying for customers and teaches others to do the same. Meets with front line staff on a regular basis to discuss how to be more supportive of their efforts with customers.
Coaches and work with each staff member to develop their skills, establish individual goals & action plans.
Conduct quarterly performance discussions and yearly performance evaluations and implement development/corrective action plans.
Resolves personnel problems, keeps Regional and SVP informed, completes counseling notices where applicable.
Communicates with the Senior Vice President of Community Banking, their Regional Manager, and appropriate staff to integrate goals and activities.
Makes certain that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, i.e., end of day settlement, control of vault cash, etc.; makes recommendations for changes/improvements as appropriate.
Perform duties of Customer Service Supervisor as needed.
Demonstrates complete knowledge of Customer Service Associate (teller) transactions and performs Customer Service Associate (teller) transactions & other duties as needed.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements and ensures that the office and its personnel adhere to the same.
Provides the proper security, maintenance, and appearance of the office. Supervises the opening and closing of the building and the vault, makes necessary provisions for the securing of all documents containing customer information.
Maintains current knowledge of Federal and State regulations pertinent to the branch office operations.
Supports a working knowledge of the Bank’s lending and credit policies and answers customer questions as appropriate; takes loan applications; approves or rejects loan applications within individual lending authority.
Communicates with other Bank departments to assist in answering questions and resolving issues. Build cooperative and effective relationships with other bank units.
Implement strategies to achieve goals set for the Branch. Assists in the development of the annual budget for the office and adheres to the budget parameters.
Maintains all appropriate records and prepares monthly reports as assigned.
Analyzes what went wrong when deadlines are missed, or the numbers fall short. Develop fully actionable plans that successfully respond to identified issues. Coordinates team effort and action to meet plans. Creates thorough implementation plans that include back-end checks for quality and accuracy.
Demonstrates a collaborative problem-solving style. Analyzes business and service problems from a systematic perspective; seeks long term solutions that will fix the problem, rather than just surface issues.
Is resourceful; knows how to “do-more-with-less” and is creative about finding ways to meet targets when challenged.
Attend all required training/meetings as assigned or scheduled.
Assumes additional responsibilities as requested