AVP Retail Branch Manager

First Financial Bank•Abilene, TX

1d•Onsite

About The Position

As a part of the First Financial Family, the AVP Retail Branch Manager is responsible for the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts. This role involves the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service. The incumbent is responsible for positively motivating and ensuring that the sales culture of the bank will be enhanced by all retail personnel. Daily contact with customers, potential customers, officers, and employees is expected. The role also involves general supervision of all Office Retail Operations, including New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service. The incumbent is expected to hire, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail. The incumbent may also be assigned to the officer call program. Active participation in the sales and service culture, support of organizational values, and adherence to established Bank policies and procedures are required. Periodic travel to Abilene or other Bank Regions for training is necessary.

Requirements

Six years of retail banking experience.
Two years of management experience, either in banking or another retail environment.
Basic math proficiency and aptitude.
Demonstrated academic record of achievement in social and leadership skills.
Demonstrate aptitude to handle sensitive operational transaction and customer relationships.
Professional appearance & demeanor.
Demonstrate strong social skills.
Excellent communication skills & a self-starter mentality.
Ability to adjust to flexible hours and ability to sell products and services.
Thorough knowledge of negotiable instruments is strongly desired.
Must be able to work flexible hours and/or extended hours as business requires.
Periodic travel to Abilene or other Bank Regions for training is required.
Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Nice To Haves

A four-year college degree in business/finance

Responsibilities

Fulfill all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts.
Oversee the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service.
Positively motivate and ensure that the sales culture of the bank will be enhanced by all retail personnel.
Supervise all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service.
Hire, track, coach, counsel, and support retail staff in all phases of sales, customer service and work detail.
Participate in the officer call program (if assigned).
Actively participate in the sales and service culture.
Support the values of the organization.
Follow established Bank policies and procedures.
Supervise staff of at least five employees and daily operations.